Parts and Service Manager

Bulk Handling Systems is a leading solution provider in designing, engineering, manufacturing and installation of sorting systems and components for the solid waste, recycling, waste-to-energy, and construction and demolition industries. We lead the industry in technology innovation, holding numerous patents for equipment and system designs in an effort to reduce green gas emission and waste to landfill.

We have built some of the largest and most durable Material Recovery Facilities (MRFs) in the world including using breakthrough artificial intelligence that identifies materials, makes intelligent decisions, and directs equipment such as robotic sorters to achieve the highest throughput, recovery, and purity rates in the industry.

We have an internal only opportunity for a Parts and Service Manager for our team in Eugene, Oregon.

In this role, you will lead the Part Sales and Service departments through the sales and execution processes. You will work with the other key departments of BHS to provide input and expertise on Parts and Service with current and potential customers to support overall company business objectives. You will also ensure the Part Sales and Field Service staff are trained and execute company policies and best practices for warranty and contingency support, service orders, part sales, preventative maintenance programs, optimizations, training, equipment audits and upgrade programs to achieve a high level of customer satisfaction.

Qualifications:

• A minimum of five (5) years of experience in manufacturing, parts and/or service management
• Must have strong communication and leadership skills
• Demonstrated ability to interact and work cross-functionally with all teams in the company
• Must be organized, analytical and tactical
• Proven track record in managing and developing strong customer relationships
• Excellent negotiation, presentation and project leadership skills required
• Proficient with Microsoft Office and data reporting
• Prior experience with ERP system
• Working knowledge of inside/outside sales and account management
• Experience in training and development of employees

Responsibilities:

• Drive sales for BHS Parts and Service to customers with BHS installed equipment through a team of inside and outside sales and service technicians
• Prepare parts and service plans and strategies that are aligned with overall corporate plans
• Maintain records and document trends with regards to sales, revenue, and margin
• Be responsible for service and parts proposals including execution
• Improve and manage costs and pricing on all service and spare parts orders
• Set and maintain after sales rates, policies, and standards
• Meet with customers on a regular basis to ensure complete awareness of BHS overall solutions and services
• Provide superior customer service to all internal and external customers
• Contribute to company financial objectives by identifying cost reductions, materials reduction, team efficiencies, etc.
• Lead P&Ls for service, parts and warranty business
• Be responsible for providing guidance, performance, accountability, management, training and development of the Service Technicians, Service Coordinator, and Inside Spare Parts Team
• Recommend to Director the promotions, transfers, hires and terminations of group members as needed by working closely with the HR Department
• Travel regularly (up to 50%) to customer and vendor locations, both domestic and international

Benefits:

• Comprehensive benefits program including but not limited to Medical, Dental, and Vision Benefits
• Health Savings and Flexible Spending Account options
• Short-Term and Long-Term Disability insurance
• Life & Accidental Death and Dismemberment insurance
• 401(k) with company match
• Paid Time Off and paid holidays
• Employee Assistance Program
• Tuition reimbursement

Please visit our website (www.JoinBHS.com) to apply and learn more.

Work Opportunity

Bulk Handling Systems will only employ those who are legally authorized to work in the United States. Currently, we do not offer VISA sponsorship or transfers at this time, unless specifically noted in the posting.

We participate in the E-Verify program.

Equal Opportunity Employer

Bulk Handling Systems is an Equal Opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information, and other legally protected characteristics.