ServiceNow Product Owner

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

As a Product Owner within Pure Storage’s Professional Services organization, you will lead ServiceNow product initiatives, acting as the primary liaison between the ServiceNow platform team and business stakeholders. Your work will support key modules such as Customer Service Management (CSM), Sales & Order Management, Field Service Management, Strategic Portfolio Management (SPM), and Customer Project Management to drive enhanced service delivery and alignment across Professional Services and Customer Experience (CX). You will be responsible for gathering requirements, managing a product backlog, developing roadmaps, and supporting the end-to-end design and deployment of scalable solutions.

SHOULD YOU ACCEPT THIS CHALLENGE...

• Problem Solving and Analysis: Act as the primary liaison to gather and refine requirements, maintaining a dynamic roadmap across ServiceNow modules to meet complex business needs.
• Cross-functional Collaboration: Collaborate with cross-functional teams to ensure alignment on solutions, timelines, and objectives, serving as the main contact for ServiceNow configurations within Professional Services.
• Passion for Product and Innovation: Stay informed on ServiceNow trends to recommend product enhancements and lead training sessions that promote user adoption and efficiency.
• Passion for Learning about the Business: Translate complex business needs into technical requirements that meet strategic goals while ensuring compliance and regulatory alignment.
• Stakeholder Influence and Accountability: Use data-driven insights to influence stakeholders, fostering accountability and promoting user-centric solutions that support business outcomes.
• Product Discovery and Delivery Expertise: Lead discovery and iterative development efforts using Agile methods and metrics to optimize ServiceNow performance and align with business objectives.
• Solution Development: Design and oversee scalable ServiceNow solutions with developers and service owners, ensuring smooth testing, deployment, and user satisfaction.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• 3+ years of experience as a Product Owner on the ServiceNow platform, specifically with modules such as CSM, SPM, Sales & Order Management, and Field Service Management.
• Strong background in gathering requirements, developing user stories, and maintaining product backlogs within Agile frameworks, with experience prioritizing features to align with business objectives.
• Proven expertise in ServiceNow best practices and functionalities, including workflow automation, integrations, and advanced configurations.
• Certifications such as ServiceNow System Administrator (CSA), ITIL, and Certified Implementation Specialist (CIS) are highly preferred.
• Exceptional communication and interpersonal skills for managing relationships with both technical and non-technical stakeholders, promoting effective collaboration and solution delivery.
• Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent work experience.
• We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

*The annual base salary range is: $130,000 – $196,000. *

*Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. *

*This role may be eligible for incentive pay and/or equity. *

*And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. *

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.