Manager, Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We’re looking for an experienced people leader to join our rapidly growing Customer Success Team. In this role, you will be responsible for growing and leading a world-class CS team to manage our Enterprise customer base. This is an opportunity to make your mark on a top-performing CS organization during MongoDB’s most exciting phase as we scale the team and program to meet our ambitious company goals. You’ll make a massive impact on the careers of your team members while growing your own career alongside a close-knit group of CS leaders across the global CS organization.

We are looking to speak to candidates who are based in Shanghai or our hybrid working model.

Key Responsibilities

• Recruiting: Identify and recruit top-talent to scale your team
• Talent development: Grow your people by delivering effective feedback, coaching, enablement, and recognition
• Program building: Design and execute strategic initiatives aimed at evolving the global CS program and increasing retention, expansion, and adoption
• Execution: Enable your team to achieve by organizing around a set of key performance indicators to deliver against quarterly and long-term targets

Our ideal candidate will have

• Experience in growing and managing a team of CS professionals
• Experience working with large and complex customers. Familiarity with full stack development, DevOps, and databases is a plus
• A high level of organization in your workflows. To manage and execute effectively, you’ll need to be a master of prioritization and time management
• The ability to build strong stakeholder relationships with peer leaders across various teams and influence decisions
• An adaptive spirit. You embrace change and aren’t scared to challenge the status quo

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.