Community Manager

Why join Givens? Givens Communities continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes Diversity and Belonging by aligning our words with actions so that everyone is welcomed and treated with dignity and respect. We continuously look for innovative approaches to achieve our sustainability goals and practices to protect our natural resources. Our collective mindset is to ensure the communities remain forward thinking and progressive as our residents seek a purpose driven life. Purpose. Passion. Possibilities.

What you'll get:

• Three major medical health insurance plans to choose from with dental and vision coverage at no additional cost
• Free short-term disability, life insurance, & access to our employee assistance program
• On-sight meal & uniform allowances
• Paid time off (PTO) w/ immediate access to 5 PTO days before your 90 days!
• Referral bonus program
• 403(b) retirement plan with up to a 6% matching
• Educational assistance & professional development opportunities
• Flexible spending account (FSA) & access to AFLAC & Prudential Life insurance products
• Fast-growing nonprofit with tons of advancement opportunities
• Plus so much more!

Givens Great Laurels, an affordable senior housing rental community in Waynesville, NC, is looking to hire a Community Manager. This is a unique opportunity for a creative and driven person with outstanding leadership and savvy business skills to make a difference in the lives of our residents and community. Our affordable communities strive to create communities where older adults are healthier and thrive by overcoming social isolation, rediscovering interests, contributing, learning, and playing—improving health to enable seniors to live fully and age with dignity.

What you’ll do:

• Oversee all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, negotiating and monitoring service contracts, expense control, audits, ADA accommodations requests, etc.
• Provide superior customer service and communication to our residents and prospective residents.
• Monitor and maintain program compliance for tax credit and HUD programs through accurate recordkeeping, regular file audits, property inspection, and timely reporting.
• Develop, mentor, lead, and manage a high-performing, cohesive team to maximize their engagement and minimize turnover.
• Supervise day-to-day operations of the onsite team, ensuring that all Givens policies and procedures are being followed.
• Maintain effective onsite staffing through interviewing, hiring, performance coaching, and terminating as necessary.
• Maintain a positive living environment for community residents through prompt conflict resolution and follow-up.
• Support leasing staff in accepting applications, managing the waitlist, initial qualifications, annual/interim updates, file reviews and external audits.
• Collect, post, and deposit income in an accurate and timely manner using YARDI Voyager rental software.
• Review, process, and submit community invoices to the appropriate accounts payable department.
• Provide supervision over the maintenance team to ensure all cleaning, work orders, inspections, and apartment turns are completed in a timely manner.
• Participate in supportive services team meetings to identify needs and develop programming to support aging in the community.
• Ensure all building systems are inspected and comply with all local, state, and federal requirements.
• Closely monitor property budget to review purchases and control costs, and assist in the preparation of the annual property budget.
• Collaborate with Givens LifeMinistries Resident Services Team to ensure delivery of resident programs and support (where applicable).

What you’ll need:

• Knowledge of property management/affordable housing functions.
• Strong organizational skills.
• Commitment to our mission, have initiative, be hard-working, and be interested in growing your skills and knowledge in affordable housing development.
• Deep respect for and desire to serve older adults with low and modest incomes.
• Fair Housing and Section 504/ADA certification, or be willing to obtain it once hired.
• Proficiency in a variety of computer software applications, including MS Office Suite (Word, Excel, etc.), and the ability to learn and use other specialized computer software programs effectively (Voyager, etc.)
• Excellent judgment, a high level of interpersonal skills, and the ability to handle sensitive or confidential information with a high degree of professional discretion.
• Exceptional communication skills, both verbal and written, and ability to prepare/draft professional correspondence, including letters, agreements, and similar correspondence.
• Ability to establish and maintain effective relationships with contractors, partners, public and private agencies, and co-workers.
• Capable of managing and prioritizing multiple tasks and multiple project responsibilities and working under pressure to meet deadlines.

Compensation is based on experience and includes a comprehensive benefits package and the ability to earn a year-end bonus based on occupancy!

**Still curious about what Givens is all about?* It's kind of a long story, but at our core, we're a senior housing organization with a lot of heart and committed to providing housing to seniors of all socioeconomic backgrounds across WNC. We already have four communities (two life plan communities and two affordable communities) with plans for many more in the coming years.*