Data Analyst

Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary:

Are you passionate about data, excited by opportunities for deep-dive analysis, and driven by a curiosity to understand cross-functional business analytics? Are you looking for an exciting opportunity with a mission-driven organization dedicated to improving lives? ClearCaptions is seeking a talented, results-driven Data Analyst to join our dynamic, insights-focused team. In this role, you will collaborate with key organizational leaders, including the C-suite, to deliver cohesive, rigorous, and insightful reporting tools and in-depth analyses that facilitate data-driven decision making. The ideal candidate will have strong analytical skills, the ability to translate data into meaningful and actionable business recommendations that connect to higher-level business objectives, and a desire to partner with stakeholders to cultivate a culture of data literacy and democratization. Exceptional candidates will be energized by the opportunity to serve as a thought-partner, problem-solver, and bridge between technical and non-technical teams.

This is a Remote/Work from Home position reporting to the Director of Business Insights.

What you will do:

• Work collaboratively with internal teams to solve cross-functional business challenges and provide key insights that drive improvement for both our business and our customers.
• Translate analyses into actionable, data-backed recommendations and summary of expected results.
• Analyze operational initiatives to measure their effectiveness and impact on key performance indicators (KPIs) for both the functional department and the overall business.
• Enable visibility and in-depth understanding of existing performance; recommend optimizations to processes based on a data-driven orientation and analysis of expected results.
• Develop, refine, and leverage cross-functional dashboards and reports to provide timely data for decision-making as well as regular updates on performance to stakeholders.
• Collect, integrate, and interpret cross-functional and disparate date sets for holistic insights and recommendations as well as impact on business value.
• Evaluate the performance of processes to increase customer acquisition, retention, and adoption while ensuring we maintain excellence in customer service, integrity, and efficiency of resources.
• Adjust and optimize metrics and reporting to develop deeper organizational understanding of year-over-year pacing and progress against goals.
• Leverage advanced analytics modeling in regression, forecasting, segmentation, or similar for significant and rigorous business and insights.
  
• Be a key partner with our internal team members to refine and optimize performance. 
• Support A/B Test design and execution; lead analysis of test data and delivery of actionable results.
• Maintain a detailed understanding of platforms, data structures and services to become a reliable source for the organization and contribute to the evolution of analytics capabilities and frameworks.
• Partner closely with Data Engineering and Data Governance to communicate and collaborate on complex data needs and projects to support business requirements, automation initiatives, and opportunities.
• Generate regular and ad hoc reports for leadership and key stakeholders to support the business.
• Work to continually optimize internal processes to achieve operational excellence.
• Maintain data dictionaries, data catalogs, event mapping, and documentation of data sources.
• Ensure data security and compliance with data privacy regulations.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

Qualifications:

• Bachelor's degree in a related field (e.g., Business, Economics, Statistics, Analytics) or equivalent experience.
• 3-5 years in a role with demonstrated analytical background and expertise (e.g., data analysis, business analytics, statistical analysis, forecasting/demand management).
• Proficiency in data analysis tools and languages such as SQL, DAX, Python, and/or R with advanced skill in Excel.
• Strong data visualization skills using Power BI and/or Tableau.
• Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Solid understanding of statistical concepts and data analysis techniques, including evaluation of ROI and attribution.
• Demonstrated proficiency across a range of technologies related to data visualization, operational platforms, Salesforce data, and analysis of large and complex data sets.
• Experience analyzing and reporting data to identify issues, trends, or opportunities in a meaningful way to a variety of audiences.
• Experience collaborating with business unit leaders for requirements gathering and refinement of key business needs and questions.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team environment built on trust and respect.
• Demonstrated ability as a self-starter, able to work independently, make sound decisions, and use discretion.
• Willingness and ability to occasionally work flexible hours as needed.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams, SharePoint, Jira, Slack).

Physical Demands:

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)

Work Environment:
100% Remote: Work environment is at home.

Compensation:

$81,000 - $102,000 prospectively with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.