Client Operations Specialist

Who we are

Doubleverify is the industry’s leading media effectiveness platform that leverages AI to drive superior outcomes for global brands. By creating more effective, transparent ad transactions, DV strengthens the digital advertising ecosystem, ensuring a fair value exchange between buyers and sellers of digital media. Hundreds of Fortune 500 advertisers employ our unbiased data and analytics to drive campaign quality and effectiveness, and to maximize return on their digital advertising investments globally. Learn more about DV and its solutions at doubleverify.com

Position Overview

The Account Support Specialist works in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, and end of campaign reconciliation. This position requires someone that is able to achieve completion of work against deadlines, is highly organized, and has a strong eye for detail. The ideal candidate is technically savvy with trading or ad ops background.

Job Responsibilities

• Proactive management of operational activities by providing support to the Commercial teams at DV.
• Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively, providing data and reporting support, and end of campaign reconciliations.
• Ensuring the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues.
• Support for operational tasks such as data auditing, compiling tracking systems, and ad hoc projects.
• Management and/or participation in ongoing product & process improvement initiatives.

Minimum Qualifications

• Bachelor’s Degree or equivalent/higher level of education.
• Fluent English language.
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can- do”approach.
• Proven communication skills (written & verbal) Experience with Microsoft Office, specifically Excel.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!