Customer Support Agent

Join Blaze, the fastest-growing casino in LATAM!

Founded in 2019 by a dedicated team of entrepreneurs, Blaze.com embodies a true passion for both entertainment and the iGaming sector. We aim to revolutionize the gaming landscape by effortlessly weaving in social connections. With an impressive library of over 2,000 games and a thriving community of more than 2,000,000 registered players, our platform has established itself as a leader in the industry.

We are looking for a talented Customer Support Agent to join our dynamic team and help us continue our growth.

Responsibilities:

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions

Requirements

• A native Portuguese speaker
• Fluent English speaker
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule

Benefits

Other details:

• 100% Remote work
• Shifting schedule varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week