Customer Service Representative

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI

We’re making new and exciting things – and we could really do with your help.

The successful candidate will report to a Customer Service Supervisor and will support MOO’s customers by communicating with them via phone, chat and email. Experience in delivering world-class service is a must. The Customer Service Representative will adapt to customer needs to deliver a human and consultative support experience through creative problem solving. The person we appoint to this role will be enthusiastic, optimistic and will exude positive energy. They will enjoy working with a team to solve issues and exceed expectations.

The Person We Want: -Ability to work in a fast-paced, ever-changing environment-Experience in reversing Nays to Yays -Ability and willingness to adapt to change -Ability to receive and act on constructive feedback -Self-motivated and a team player -Passionate about people – internal and external customers as well as team members -Understands that when a customer contacts it’s rarely to say “OMG your company is amazing!”

Responsibilities

• Responds to customer queries via phone, email, and chat
• Puts the customer first
• Adheres to their schedule with punctuality
• Meets productivity based on forecasting, in line with incoming volumes
• Identifies opportunities for site and process improvements and notifies management
• Regularly checks in on their objectives and analyses where they stand against them

About You

• Excellent oral and written skills with high attention to detail; a cover letter is recommended.
• Enthusiastic, dependable and open to a fast-paced environment.
• Initiative and decisiveness - able to think outside the box to creatively solve problems.
• A go-getter attitude, someone who does not settle for “just OK.”
• Advanced computer skills – internet and email
• Solid of understanding of either Adobe creative suite or other on-line designing software would be a bonus!.