Account Manager - Q-commerce (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Q-Commerce is the second biggest category inside Glovo. We are currently building a strong team to re-invent how consumers buy their groceries and any other product in their city, making it more convenient and easy than ever.

Be a key role in developing the Q Commerce Specialties Vertical in Tunisia. Specialties are grocery stores that focus on selling a specific category or type of grocery item. Unlike a general supermarket that stocks a wide range of food and household products, a specialty store focuses on a particular niche such as gourmet or organic products

THE JOURNEY

• Be the main contact for Glovo’s specialties partners in Grocery category, building a win-win relationship through consistent and proactive communication, identifying their needs and working as a team to get the best out of the partnership.
• Lead contract negotiations to establish a strong working partnership grounded on sustainable economics for both parties.Deliver day to day campaign execution, optimization, and analysis across multiple partners.Be responsible for partners’ business performance, analyze their main KPIs and ensure growth MoM, YoY.
• As owner of Glovo’s revenue, you’ll make sure that all deals follow the required profitability in line with the P&L.
• Draw and execute plans, in order to make your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
• Get feedback from our partners and translate it into solutions. Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

WHAT YOU WILL BRING TO THE RIDE

• Experience: 2+ years as Business Developer or Account Manager within startups, HORECA, FMCG, or top tech companies.
• Analytical skills: Comfortable with using data to make decisions; proficiency in Excel/Google Sheets.
• Judgment and assertiveness: Ability to own up to mistakes and approach situations with optimism.
• Critical thinking: Skill in finding smart and elegant solutions to complex, multi-disciplinary challenges.
• Ownership: A natural bias for action, with a focus on achieving objectives and meeting deadlines.
• Attitude: An empathetic, inclusive, and curious approach towards the business and the industry.
• Native Arabic Speaker with Professional English level skills

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!