Strategic Account Manager

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are seeking a Manager of Strategic Accounts to lead key partnerships. In this role, you will drive strategic growth by overseeing high-priority lab partners and cross-functional initiatives that advance Tempus' mission of connecting the healthcare ecosystem.

Responsibilities:

• Lead and manage strategic partnerships with high-priority lab partners, overseeing all aspects of relationship management and growth initiatives.
• Develop and foster strong relationships with key stakeholders at partner lab organizations, including C-level executives, ensuring alignment with Tempus’ strategic objectives.
• Oversee our relationships with Personalis, Ambry, Genedx, and Neogenomics, as well as other future reference lab partners that come along.
• Manage all KPIs of the partnerships, and coordinate all parties that need to interact with the labs including: reimbursement, lab ops, marketing, sales, pathology, and other teams.
• Handle all escalations and issues with the lab partner, coordinating between our internal leadership and theirs.
• Serve as a liaison between customers, the lab partner, and Tempus’ Product, Engineering, and Operations teams, ensuring that customer feedback is integrated into product development and service enhancements.
• Run all meetings with lab partners (2-3x a week per partnership) and coordinate all parties on both sides.
• Lead cross-functional collaboration to achieve customer goals, leveraging internal resources across various departments.
• Analyze market trends and the competitive landscape, providing strategic insights and feedback to senior leadership.
• Own and drive key performance metrics related to customer retention and partnership success.
• Demonstrate an in-depth understanding of Tempus' core products, workflows, and service offerings.
• Act as an ambassador for Tempus, embodying the company’s culture and values in all external and internal interactions.

Skills:

• Proven expertise in healthcare, with a focus on molecular diagnostics, genomics, biotechnology, pharmaceuticals, or oncology.
• Strong leadership and management skills, with a track record of successfully aligning organizational goals and customer objectives.
• Ability to cultivate and leverage cross-functional relationships to drive strategic outcomes.
• Adept at working independently while managing multiple complex projects with tight deadlines.
• Exceptional communication and presentation skills, particularly in engaging with executive-level stakeholders (CEO, COO, CFO).
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Required Education & Experience:

• Bachelor’s degree in a Science or Business discipline; an advanced degree (MBA, MS, PhD, or Healthcare certification) is preferred.
• 5+ years of client-facing experience in business development, alliance management, consulting, or a similar role, with demonstrated success in managing high-level partnerships and leading teams.

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We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additionally, *for remote roles open to individuals in unincorporated Los Angeles – including remote roles- *Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.