Software Engineer, Frontend - Help Experience

Squarespace's Help Experience team is looking for a Frontend Software Engineer to join us based in our Dublin office. You will work directly with Staff Engineers, Data Analysts, and the Customer Operations department to handle complex technical challenges, leveraging Squarespace's expanding Cloud-native footprint and cutting-edge technologies like Generative AI.

The Help Experience team's mission is to empower our customers' business growth through an integrated support platform. This platform combines personalized self-help guidance with one-on-one support, offering the essential tools and assistance our customers need to succeed, while enhancing operational efficiency. Our chatbot processes millions of messages per day and our help centre is visited by a million visitors daily.

As a Frontend Software Engineer on Help Experience, you'll work with Product and Design to build new applications, add new features to existing applications and maintain the health of our diverse tech stack. You'll work on projects to help our Customer Operations advisors and work with the team to implement technical improvements and help develop the team's technical strategy.

You will report to the Engineering Team Manager of the Help Experience team. This is a hybrid role working from our Dublin, Ireland office 3 days per week. This is a geographically dispersed team between NYC and Dublin.

You'll Get To…

• Build and improve customer-facing support products and services end-to-end
• Collaborate with engineers, designers and product owners to create a user-focused experience
• Practice disciplined software engineering (e.g. automated testing, code reviews, and writing beautiful, readable code, documentation, software design, RFCs)
• Keep our product updated with the latest technologies

Who We're Looking For

• 3 to 5 years experience with 2+ years of experience programming with Javascript required (We use React)
• Experience with frontend architecture and best practices for maintainable code
• Experience integrating frontend applications with RESTful APIs
• Familiarity with A/B testing, Agile development, and data-driven decision-making
• Excellent communication skills and the ability to collaborate effectively across teams
• Interest in collaboration through code reviews and technical discussions

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program (available January 2025)
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Commuter benefit in the form of reduced tax
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid

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