Partner & Head of User Research

Partner & Head of User Research

Role Overview:

The Partner & Head of User Research is a key client-facing role responsible for driving product research initiatives from start to finish. This role combines hands-on research expertise with strategic insight, applying both qualitative and quantitative methods to deliver actionable recommendations that shape product strategies. Collaboration with cross-functional teams and clients is essential, ensuring the user’s voice informs each stage of digital product development.

Key Responsibilities:

Leadership-Centric KRAs

Client Engagement and Consulting

• Act as the primary research representative in client pitches, presentations, and briefings.
• Clearly articulate the value of research in addressing client needs and guiding product direction.
• Collaborate with product managers, designers, and stakeholders to integrate user-centered design, owning research-led outcomes for clients.

Collaboration and Stakeholder Alignment

• Work closely with internal teams (design, analytics, development) to align research insights with strategic objectives.
• Serve as the user experience advocate in client projects, translating insights into actionable product solutions.

Thought Leadership and growth centric

• Take part in growing research portfolio’s PnL by identifying opportunities
• Stay informed on industry advancements, sharing insights with the team to drive continuous improvement.
• Contribute thought leadership through blogs, webinars, and other content to elevate the firm’s reputation.

Research-Centric KRAs

User Research Planning and Execution

• Develop tailored research plans, selecting the best methods (e.g., usability testing, surveys, A/B testing) for each project.
• Oversee participant recruitment to ensure diverse feedback, optimizing insights for client needs.

Data Synthesis and Insight Generation

• Analyze data to identify key patterns and actionable insights; create clear reports and presentations for clients.
• Develop user personas, journey maps, and empathy maps to encapsulate user behavior and needs.

Deliverables and Reporting

• Maintain structured deliverables, including research briefs, insights decks, and recommendations.
• Document and archive research materials systematically, ensuring knowledge-sharing across teams.

Impact Measurement and Continuous Improvement

• Measure the impact of UX research through usability metrics and client-aligned KPIs.
• Advocate for iterative research processes, embedding user feedback throughout the product lifecycle.

Quality Assurance and Standards

• Uphold ethical standards and research rigor across all data collection and testing activities.
• Continuously refine methodologies for improved research quality, efficiency, and insight accuracy.

Ideal Candidate Profile

• 5+ years in User research, preferably in digital product consulting or agency settings, with a track record of client presentations.
• Strong command of qualitative and quantitative research techniques.

Skills:

• Excellent communication, with the ability to distill complex findings into compelling narratives.
• Proficiency with tools like UserTesting, Optimal Workshop, and Qualtrics.
• Strong interpersonal skills to foster trust with clients and team members.
• Education: Bachelor’s or Master’s in HCI, Psychology, Sociology, or a related field (or equivalent experience).

Personal Qualities:

• Passionate, user-focused, with a strategic mindset balancing empathy with business outcomes.
• Self-driven, proactive, and skilled in managing multiple projects independently.
• Keen interest towards business outcome driven research projects