Desktop Support Administrator

Who is SkyBox Labs?

Recognized as one of BC's Top Employers (2024), SkyBox Labs is a game development studio that works on some of the world’s most iconic games. The studio is currently co-developing Halo Infinite, working on projects in the Minecraft universe, supporting the dev team at Bungie on Destiny, supporting development of Fallout 76, and working on original IP. As one of Canada’s fastest-growing game studios, since our inception in 2011, SkyBox Labs has evolved from a group of 8 people to a team of over 270+ Engineers, Artists, Animators, Designers, Producers, and more! Join us in our Burnaby studio, or have the opportunity to work remotely within Canada for certain designated projects.

Interested? Let’s talk about what we’re hiring for:As a Desktop Support Administrator, you’ll be the first line of defense on the Help Desk team! You'll work on a 12-month fixed term contract, based in our Burnaby office. Your role includes ensuring smooth operations and resolving IT issues across our growing studio at SkyBox Labs. Your role includes working on a variety of technical challenges, from hardware setups to software troubleshooting, directly impacting the productivity and success of our employees and the studio as a whole.

A snapshot of your role:

• Be the first point of contact on the internal Help Desk team, resolving IT issues and queries efficiently across the studio for in-studio and remote employees
• Diagnose and resolve technical issues across various platforms, minimizing downtime across the studio
• Set up and maintain hardware, including PCs, laptops, and peripherals
• Manage IT assets, inventory, and user accounts
• Collaborate with teams to streamline IT processes and improve efficiency
• Support user onboarding and offboarding, ensuring a seamless experience
• Use your positive energy, sharp problem-solving skills, and clear communication to support individuals and the studio as a whole

Sound like you? This is what we're looking for:

• 1-3 years of IT support experience
• Strong technical knowledge, including Windows 10/11, Google Suite, Office 365, macOS, Active Directory, and an IT Ticketing system
• Excellent problem-solving and communication skills, including written and verbal
• Ability to work in a fast-paced, dynamic environment
• A positive attitude and a passion for technology

Nice-to-Haves:- Experience with gaming hardware and software

• IT diploma or certification (e.g. CompTIA)

This role requires fully in-studio work, with potential for one remote work day per week, subject to manager approval.

And here is why we think you'll love working at SkyBox Labs:

• Comprehensive health benefits
• Leverage our beautiful studio spaces as needed, including our free gym at our Burnaby Studio
• Take care of your mental health with our Employee Assistance Program
• We relentlessly support your growth and development! Level up your C++ skills at SkyBox University, explore other disciplines through our Guild Program, and expand your game dev knowledge with Lunch & Learns. You’ll join a culture of empowerment, collaboration, and personal growth.
• Social events! Have fun with the team at trivia nights, karaoke nights, movie nights, and various group activities. Join our soccer team, game jams, or a board game sesh after work. You name it, we’ve got it!
• Get involved with our diverse community through Employee Resource Groups (ERGs) that champion Diversity, Equity & Inclusion initiatives and promote a supportive environment
• You’ll contribute to industry-leading titles, from legendary AAA franchises to Original IP

The base salary range is $52,000 - $70,000. The stated pay scale reflects the range that SkyBox Labs reasonably expects to pay for this position. Your base salary will be determined by various factors including, but not limited to, qualifications, skills, and experience.