IT Support Executive

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• Have knowledge of IP Subnetting, Switching, Routing, MikroTik, Firewall, VLAN, DNS, Gateway, and Network Security.
• Install, manage, and troubleshoot network security solutions.
• Update software with the latest security patches and ensure proper defense for each network resource.
• Conduct vulnerability and penetration tests, identify and defend against threats, and develop disaster recovery plans.
• Configure security systems, analyze security requirements, and recommend improvements.
• Monitor network traffic for suspicious behavior.
• Create network policies, set authorization roles, and guard against unauthorized access, modification, and destruction.
• Consult with staff, managers, and executives on best security practices and provide technical advice.
• Configure and support security tools, such as firewalls and anti-virus software.
• Train staff to understand and use network security protocols.

Requirements

• Minimum Bachelor’s degree in Computer Science, Computer Engineering, or Informatics.
• Basic understanding of IT Infrastructure (Computer Storage, Networking).
• Experience with basic OS operations (Windows, Linux).
• At least 3 years of work experience in a related field is required for this position.
• Good knowledge of routing and switching protocols, IP protocols (TCP/IP), VPN, Firewall, WAF, Load Balancer, IPS, DNS, anti-DDoS, and endpoint security protection (MikroTik/Palo Alto/FortiGate).
• Knowledge or experience in cloud infrastructure and networking is a plus.
• Ability to see tasks through to completion with minimal supervision.
• Willingness to work outside of regular hours for project execution, troubleshooting, and standby requirements.
• Ability to work under pressure and learn new things quickly.
• Able to work both independently and in a team.
• Good communicator, with a positive personality and strong work motivation.
• Hold an IT Network Certification.
• Willing to work on a rotating shift schedule.
• Hold a valid driver’s license (SIM A).
• Possess MTCNA and CCNA certifications.