Customer Experience Manager

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

Building on our success of scaling operations in North Macedonia to 600+ people over the last 15 years, we are thrilled to announce our expansion into Kosovo! This is an English speaking role to support our US Partners.

The Problem To Solve

Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! You will lead multiple teams to success and oversee customer onboarding, manage escalations, and ensure exceptional customer interactions to provide a seamless transition to our phone product and an outstanding overall experience.

The Role

Join our team as a Customer Experience Manager at one of the world’s most dynamic, mission-driven tech companies. In this role, you will manage and inspire a dedicated team to expertly handle inbound calls, process orders, and utilize internal systems to ensure precise and timely order transmission to our partners. Your key objective will be to drive team performance, exceeding targets while delivering outstanding service to a diverse customer base. This is a unique opportunity to make a substantial impact in a fast-paced, growth-oriented environment.

The Team

We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!

The Winning Recipe

We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:

• 5+ years experience leading teams within Account Management, Customer Support, or Customer Success
• Excellent verbal and written English communication skills
• Demonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues
• Proficiency with Google Workspace tools would be ideal
• Proven ability to quickly learn and adapt to new browser-based systems
• Ability to remain calm and composed during high-pressure situations

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

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