Senior Data Analyst

Modulate builds voice intelligence technology that enables organizations and platforms to understand what happens when people connect online.

Our flagship product, ToxMod, is a voice moderation platform that is used by some of the largest gaming studios in the world, including Activision, Riot Games, and Rockstar. We use machine learning models that identify the worst behaviors happening across millions of voice chats, allowing Trust & Safety teams to take action against racism, threats of violence, and other kinds of harms at scale.

Identifying and escalating that behavior to safety teams is only a part of what we do. We also provide leaders on these teams with the information they need to make the best decisions about how to protect their community. We’re always learning alongside our customers and being challenged by new use cases for our technology. The reports we create and deliver to our customers and partners help them create robust moderation strategies, figure out where to deploy ToxMod for maximum impact, and transparently report their progress to the industry and to regulators.

Modulate is looking for a qualified Senior Data Analyst to join the Data Analytics team to help with all of those key projects. You will be directly supporting the Customer Success team, guiding the way through complex data by telling, and showing, meaningful stories through intuitive reports and visualizations. The Data Analytics team you’ll be joining is at an exciting inflection point, defining new standards and processes that serve as the foundation for future scale while shipping features to a fast-growing customer base. Your skill and expertise will contribute to shaping strong data practices for Modulate as a whole.

The salary for this position is set at $130,000/yr.
We are currently unable to offer visa sponsorship for this position.

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Role Responsibilities:

• Utilize Python for statistical analysis and visualization, support reporting for various projects aimed at improving the health of our customers’ voice chat communities
• Write and execute complex queries to extract and manipulate data from SQL databases
• Develop and maintain regular data pulls and reports that present data insights in an intuitive and effective way to internal and external stakeholders
• Identify trends, patterns, and anomalies in data to inform data-driven decision making as our team uncovers new insights in the emerging space of voice connections
• Communicate technical insights to non-technical stakeholders
• Understand the code base, provide quality code review for members on the data analytics team, and collaborate with other technical teams on large scale projects, ensuring data relationships are set up to support analytics on new features
• Lean into and align with Modulate's culture of feedback, autonomy, and transparency
• Keep up to date on advancements in the data space that may contribute to the continual improvements of data analytics at Modulate

Desired Qualifications:

• Demonstrates strong analytical and problem-solving skills along with attention to detail
• Comfortable working in an environment where business and product priorities may shift quickly; has skill in setting expectations while limiting chaos
• Experience in the following technologies:
• Python (or another high-level object-oriented programming language)
• SQL
• Experience with creating intuitive data visualizations that cut through the noise and deliver meaningful insights
• Bonus: data investigation skills, specifically the ability to assess SQL query efficiency and implement optimizations
• Bonus: Knowledge of database management

NOTE for the questions "Your fit for the role", "Your values/goals", and "Why Modulate?" on the following form:

Please avoid disclosing any details which would directly reveal your race, age, gender, ethnicity, sexual orientation, or other protected demographic status. We are only looking for information which directly relates to your ability to succeed in the given role. (For this same reason, resumes will be redacted before review during the initial steps of the hiring process. It’s been shown that resumes sometimes lead to biases in hiring processes. If you feel that elements of your resume directly correspond to the questions below, though, feel free to copy them in.)

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