Senior Manager, Cloud Services - Hybrid

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Senior Manager, Cloud Engineering. You will lead a team of highly skilled Site Reliability Engineers (SREs) to ensure the reliability, performance, and scalability of our AWS cloud infrastructure and services. Your leadership will be crucial in driving the adoption of site reliability engineering principles, optimizing costs, and automating processes. You will oversee the team's efforts to align with strategic goals, delivering exceptional value through cloud-native technologies within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

• Team Development:

  • Mentor and support junior and mid-level team members, fostering a culture of learning, collaboration, and cost-consciousness.
  • Promote professional growth and development within the team, providing guidance and opportunities for skill enhancement.

• Cross-Functional Collaboration:

  • Work closely with cross-functional teams to understand requirements and deliver AWS-based solutions that meet business objectives efficiently and cost-effectively.
  • Facilitate communication and collaboration between SREs and other teams to ensure seamless integration of cloud services.

• Leadership and Strategy:

  • Lead the Cloud Engineering team, setting strategic direction and priorities to ensure reliability, scalability, and performance of cloud services.
  • Develop and execute a roadmap for cloud infrastructure that aligns with business goals and incorporates industry-standard SRE practices.
  • Foster a culture of innovation, continuous improvement, and cost-consciousness within the team.

• Infrastructure and Automation:

  • Oversee the architecture and management of secure, scalable cloud infrastructure and services, focusing on automation, reliability, and proactive cost management.
  • Ensure the implementation and refinement of observability and monitoring solutions using DataDog, promoting proactive issue identification and efficient resource utilization.
  • Guide the development, maintenance, and optimization of CI/CD pipelines with Jenkins, integrating AWS services to enhance development workflows and infrastructure automation.
  • Lead efforts in containerization and orchestration of applications using Kubernetes, enhancing scalability, deployment efficiency, and cost-effectiveness.

• Performance and Cost Management:

  • Monitor application and infrastructure performance in AWS, applying tuning and optimizations to ensure optimal resource utilization and user experience while managing costs.
  • Design and manage disaster recovery and backup strategies on AWS, prioritizing data integrity, system availability, and cost efficiency.

• Security and Compliance:

  • Ensure strict adherence to AWS security standards and compliance with data protection regulations, with a keen eye on cost implications.

Skills & Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• A minimum of 10-12 years of experience in Site Reliability Engineering, Cloud Engineering, or a similar role, with at least 5 years in a leadership position.
• Demonstrated expertise in managing cloud environments (preferably in AWS), with hands-on experience in observability platforms such as DataDog.
• Proficiency in automation and scripting languages (e.g., Python, Bash) and infrastructure as code (IaC) tools (e.g., Terraform, Ansible).
• Extensive experience with CI/CD tools, notably Jenkins, and familiarity with containerization and orchestration technologies like Kubernetes.
• Strong understanding of networking, cloud security best practices, performance optimization, and cost management strategies.
• Proven leadership skills with the ability to guide teams through complex operational challenges and foster a culture of continuous improvement.
• Excellent verbal and written communication skills, with the ability to communicate complex technical concepts to a non-technical audience.
• Demonstrated commitment to implementing industry-standard site reliability principles and a proactive approach to cost management in daily operations.

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.