Property Operations Associate

The Role

Kasa is looking for a part-time Property Operations Associate to support our Kasa Downtown Asheville location. As a Property Operations Associate, you will have end-to-end ownership over the on-the-ground operations for the property. The position will report to the local Operations Manager and will work closely with our onsite partners and remote teams to ensure and manage the condition and cleanliness of our property in line with Kasa standards, while simultaneously striving to provide our guests with the best possible experience.

About the Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Property Operations Associate

Like many operations roles, there is no ‘typical day'. Your role will involve a wide range of activities tending to the Kasa Downtown Asheville property and it's guests. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. A normal day will consist of you utilizing task-tracking tools to ensure routine inspections are done at the property. Managing, prioritizing, and carrying out on-site tasks is crucial for this role. (e.g. stocking supplies, purchasing and installing replacement furnishings, liaising with property partners, such as Housekeeping and Maintenance vendors.

You will routinely visit the property and assess the units as well as overall building and grounds. This includes replacing broken items, coordinating with our housekeeping partner, and searching for potential areas for improvement. You'll need to take the initiative to identify and execute in-unit improvements while prioritizing against a per/unit budget.

During emergencies, you will be the primary party responsible for providing support for lockouts, last-minute requests, and assisting with other guest issues. As our eyes and ears on the ground, you will also work with our Trust and Safety team to implement on-site security protocols and be present at the property to personally oversee the departure of problematic guests. While you are not 'on-call 24/7' for this job, during emergencies you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours overtime, on defined days off or after working hours.

Experience

• You have 2+ years of property management experience
• If lacking property management, you should have 2+ years of tech startup operations experience
• You enjoy mobile technology, have worked with it in past roles, and you're eager to learn new systems and platforms to make you better at your job
• You're flexible in your schedule and can help with emergencies whenever they arise
• You're handy with a toolkit and comfortable building boxed furnishings
• You have reliable transportation and are open to traveling to multiple locations as needed
• You're comfortable lifting items up to 50 pounds
• You can handle stressful situations with a calm and positive demeanor
• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

Plus if...

• 1+ years of hotel experience
• 1+ years of guest service experience
• You pride yourself on your communication and organizational skills

In one year, you will succeed at Kasa by:

• Established yourself as a top Portfolio Operations performer by consecutively reaching monthly quantitative goals
• Set a high bar for quality standards within your market through preventative maintenance upkeep and housekeeping collaboration efforts
• Become an invaluable resource to our team, beyond your knowledge of Kasa Downtown Asheville's operations

Curious about the Kasa experience? Save 15% when you book on kasa.com

Benefits

• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• 💰 The Pay: The starting base pay range for this role is between $21 and $22/hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• 📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
• ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!