Operations Team Lead, Driver Lifecycle

The Operations Team Lead is responsible for managing driver acquisition and activation. As the right-hand to the Senior Operations Specialist, you will translate strategic insights into actionable plans, leading their implementation with the support of an Operations Coordinator and an outsourced team. This role involves close collaboration with other members of the Supply Growth team, as well as with Operations, Marketing, Central Ops & Growth Analytics, to achieve shared goals. The Operations Team Lead plays a key role in optimizing processes, enhancing operational performance, and upholding Bolt’s values as a brand ambassador.

About us

Bolt is one of the fastest growing startups in the world with over 50M happy customers in +40 countries, from Europe to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be

About the role

As a Operations Team Lead will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading a strong team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

Your daily adventures will include:

• Manage the lead funnel end-to-end, from lead acquisition to conversion, ensuring drivers register on the Bolt platform and complete their first trips.
• Develop and execute scalable strategies to increase driver acquisition and activation, testing new initiatives to enhance lead conversion rates at each stage.
• Mobilize and coordinate direct teams, including an Operations Coordinator and outsourced staff, as well as indirect teams, such as hub teams, Growth Analytics, and Marketing, to meet objectives..
• Oversee and refine local operational processes, continually optimizing procedures for efficiency and impact
• Implement driver acquisition and activation strategies set by senior management, aligning team efforts to achieve targets.
• Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.
• Build and maintain reporting systems for data-driven decision-making, reporting on results, and identifying root causes and action plans when targets are not met.

About you:

• You have 3-4 years of experience in operations or process management, ideally within the ride-hailing, logistics, or similar fast-paced industry.
• Motivated to solve problems creatively and efficiently, with a driver-centric approach to decision-making.
• Strong sense of ownership and a hands-on approach to tasks, with a test-and-learn mentality.
• Willingness to develop leadership skills, with the ability to manage and motivate teams and collaborate effectively with diverse stakeholders
• Excellent communication skills in both French and English.
• Proficient in Google Sheets for data management and analysis, with an analytical mindset.
• Ownership: you have a strong sense of responsibility, and not afraid to be accountable for your results.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location.