Support Technician

Role Summary:

We are seeking a highly motivated and skilled technician to join our growing team. You will play a crucial role in supporting our growing customer base and ensuring successful installation of our projects regionally.

Responsibility:

• Communicate with engineers to ensure that services are delivered effectively.
• Handle mechanical assembly based on the provided drawings
• Prepare electrical panels based on the provided drawings
• Perform simple mechanical and electrical repair of installed machines
• Support with scheduled preventive maintenance and upkeep of installed machines
• Support with installation & commissioning of new equipment onsite
• Support with fabrication & wiring during project execution
• Travel to customer sites to support with service enquires whenever needed
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
• Maintain in house stock and inventory for robot maintenance
• Performs ad-hoc duties as assigned by the manager

Requirements:

• Diploma in mechanical engineering, electrical engineering or a related field
• Excellent hands-on skills in mechanical assembly, soldering, crimping, etc
• Knows how to handle electrical tools like crimpers, wire strippers, ferrules, etc.
• Must be good in handling mechanical tools such as drills, taps,
• Basic knowledge of Linux commands will be a bonus
• Basic knowledge of programming in Python, C++ will be a bonus
• Effective communication & interpersonal skills to work with customer teams
• Fluent and able to communicate in English well both verbally and in written
• Able to thrive in a dynamic and high paced work environment
• Comfortable handling customer queries while keeping the situation under control
• Comfortable working in production environments
• Able to think critically and take responsibility to solve problems

Benefits:

• Travel to different locations and meet new people
• Work with a highly energetic and young team
• Direct interactions with end customers to learn about their processes
• Growth in technical skillsets across software and hardware domains, by working with different engineering teams
• Improvements to problem solving & critical thinking ability
• Exposure to & opportunity to take up larger responsibilities