Talent Acquisition Supervisor

Hi, We're Centerfield. Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Our Talent Acquisition Supervisor is a team player and collaborator who actively contributes to the evolution of the Talent Acquisition department. The incumbent provides ongoing leadership, support, advocacy, and supervision to Centerfield’s recruiting staff. This involves ensuring recruiting team members acquire the skills and knowledge necessary to implement best practices and fill vacancies on time, collaborating with Hiring Managers to manage the requisition workload for the team, participating in the candidate selection process, making recommendations to upper management on candidate suitability, and coordinating all hiring-related activities. The Talent Acquisition Supervisor proactively identifies areas of opportunity within the department and assists in the design and execution of effective strategies to satisfy Service Level Agreements (SLAs).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create a high-performance recruiting team through talent selection and assessment, succession planning, timely coaching and feedback, and developmental assignments.
• Contribute to designing and implementing the overall recruiting strategy.
• Promote positive teamwork and communication within the department and with our external and internal clients.
• Define team performance goals and drive team to achieve success.
• Support the recruiting team with hiring for high volume recruitment.
• Lead full life cycle searches, delivering highly qualified and diverse talent, improving compliance, and facilitating a premium hiring experience for all.
• Plan and execute job fairs as required.
• Lead recruiting administration and compliance activities including (but not limited to), employment records (contracts, required documents), background screening, relocation assistance, and ad hoc reporting.
• Recommend best practices and improvements to current recruiting processes and practices to ensure streamlined processes and cost-effectiveness.
• Create and update recruitment related documents such as forms, guidelines, and processes.
• Partner with Hiring Managers to identify/design pre-employment test materials for candidate selection.
• Design and post advertisements across a variety of recruitment channels, both internal and external.
• Establish and maintain relationships with relevant organizations/agencies to promote employment opportunities with the company and widen the sourcing pool.
• Maintain pipelines of passive and active candidates with the goal of converting into high potential candidates for suitable open roles.
• Partner with Hiring Managers to understand the business’ recurring talent needs, and collaborating to build effective sourcing strategies to identify, engage and hire top talent.
• Track and analyze recruiting data and insights to advise decisions, measure and report results back to the business and recruiting leadership.
• Manage an effective Employee Referral Program for hiring top talent across all levels.
• Serve as the first Point of Contact for escalated matters relating to recruiting.
• Manage the procurement and invoicing of recruitment expenses.
• Support recruiting related activities as required.

EDUCATION AND EXPERIENCE OF THIS POSITION

• BS/BA Degree required preferably in business, human resources, communications, or related field.
• Minimum of five (5) years recruiting experience, preferably doing full lifecycle recruiting in the Business Process Outsourcing industry.
• Minimum of two (2) years leadership/supervisory/project management experience.

KEY COMPETENCIES AND SKILLS

• Strong people management and mentoring skills.
• Action-oriented - recognize connections, translate goals into action, use strong judgment to make choices in alignment with strategy and company culture/values.
• Strong written and verbal communication skills.
• Proficient with recruitment databases, applicant tracking systems, Boolean search techniques, Internet tools and social media platforms for talent acquisition purposes.
• Intermediate level proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to analyze datasets, communicate trends and develop data-driven solutions.
• Strong proficiency with recruiting best practices and employment laws that impact the recruiting function.
• Proven ability to source, screen, recruit and recommend strong talent.
• Excellent interpersonal skills with demonstrated patience, tact, and respect.
• Excellent prioritization skills and the ability to handle changing priorities in a performance driven environment.
• Ability to maintain a high degree of confidentiality with the ability to be discreet and professional with all levels of the organization.
• Strong sense of accuracy and attention to detail.
• Ability to establish, manage and leverage relationships with internal and external partners.
• Understanding of competitive behavior and market trends.
• Ability to collaborate, negotiate and manage candidate expectations.
• Problem-solving ability to think critically and act accordingly.
• Proven ability to work successfully in a team environment and handle pressure.