Brand Producer

See yourself at Twilio

Join the team as Twilio’s next Brand Producer!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The Brand Producer 4 role will be responsible for project managing various creative and video projects at one time and working directly with stakeholders and vendors. This person must be able to meet tight deadlines, work well under pressure, be very organized and have strong communication skills.

The Brand team creates meaningful moments for current and future customers, showing the importance of human connection in a noisy digital world. Our dispersed, global team builds our brand through elevated content with engaging, high quality design. We set a creative and aspirational global standard for all Twilions.

Responsibilities

In this role, you’ll:

• Track, quantify, and document the Brand team’s workload and performance. Maintain documentation of all project requests, publish meeting notes and scrub data daily to make sure projects stay on track and all stakeholders are informed.
• Master the processes that enable us to triage inbound requests, define scope, set timelines, assign resourcing, and execute requirements like a well-oiled machine. Knowing the fundamental process is key, so that in turn, you can adjust and evolve based on shifting priorities in the extremely fast-paced environment of the Brand team. The Brand Producer is the first to jump in to fill gaps as needed, pivot plans and teams with great flexibility in the face of unforeseen volatility, and maintain a positive, can-do attitude throughout.
• Manage our digital asset management tool. Weekly maintenance in Bynder will include tagging approved assets, archiving outdated assets, updating news management, and managing users.
• Always be ready to take on challenges and handle all task sizes. As a Brand Producer, there is no task too small for our attention, and no challenge too daunting to take on. As the single point of contact between stakeholders, vendors, and the team, you must be adept at reading others’ point of view, removing blockers, and mitigating risks that may jeopardize our collective success. All the while, you will help foster collaborative relationships across internal Marketing and external stakeholders to ensure all deliverables represent the caliber of work Twilio can be proud of.
• Interact extensively across all functional teams and project stakeholders within Twilio. Represent the Brand team well, and guide stakeholders on how to accurately represent the Twilio brand.
• Work with our procurement and legal teams to onboard new vendors, process contracts, and get POs issued.
• Straight forward communication style with no false promises or excuses.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience in a Producer / Project Management role spanning a large digital presence.
• Strong analytical skills.
• Demonstrated ability to coordinate production operations and negotiate competing priorities against aggressive timelines without compromising quality or cost.
• Proactively and creatively solve issues as they arise.
• Manage communication and track procurement/resourcing of third party vendors and contractors that collaborate with Creative and Marketing Teams.
• Proven track record working with teams across multiple departments (cross-functional groups a plus).
• Leadership capabilities to advise on resource planning, and enforce project standards.
• Strong organizational skills, with a keen eye for detail.
• Strong verbal, written, listening, and interpersonal skills. Clearly able to communicate project plans, status, issues, risks, and requirements to relevant audiences.
• Bachelor’s degree or equivalent experience required.

Desired:

• 3+ years of experience in project management, specifically in the design field/working with brand teams.
• Experience using and maintaining a digital asset management system.

Location

This role will be remote and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].