Technical Trainer (Internal)

About the Role:

The purpose of this contractor position is to contribute to the broader initiatives of our IT Operations department by providing technical training to employees of Crusoe’s manufacturing arm. This role is ideal for a training professional with strong technical and analytical skills, and in-person and virtual training delivery abilities. The IT Operations team is dynamic and collaborates across various departments, making it a wonderful fit for someone with excellent interpersonal skills and a flexible, adaptive mindset. Much of this role will be supporting the training needs of our Tulsa, Arvada, and Ponchatoula manufacturing facilities staff, from line workers to senior management, and additional responsibilities assigned as needed.

A Day In The Life:

• Providing In-person and virtual training on Acumatica (our Manufacturing ERP) to fabrication workers and office employees at our manufacturing facilities

• Develop, provide, and manage training programs for Google Workplace apps, Macbooks, and other software and hardware in the Crusoe tech stack

• Training needs gathering and analysis for our manufacturing branch through interaction and
  
  interviews with learners and end users

• Training, training material, and eLearning design and creation to meet those needs

• Program Administration: Support all things IT Operations Training, including event setup,
  
  tracking, user and learner management, and more

• Deliver engaging, hands-on training sessions for a variety of end users, adapting content to
  
  the unique learning styles of fabrication workers, technicians, and office staff

• Provide support through follow-up sessions to address questions or additional learning
  
  needs that arise post-training

• Coordinate with site managers and team leads to schedule training sessions that best fit
  
  production and operations timelines

• Design and update interactive training materials, such as step-by-step guides, eLearning
  
  modules, and videos, to support consistent knowledge across the manufacturing
  
  department

• Act as the go-to IT training resource for employees, solving real-time technical issues and
  
  helping users navigate new tools confidently

• Set up, manage, and track attendance and engagement in training sessions using the
  
  Workramp learning management system (LMS)

• Gather feedback through surveys, polls, and direct conversations to assess training
  
  effectiveness and identify areas for improvement

• Work closely with IT and department leads to understand upcoming software changes and
  
  prepare preemptive training materials

• Regularly update training content to stay current with new software releases, equipment
  
  upgrades, and department best practices

• Maintain and troubleshoot technology setups in training rooms to ensure smooth sessions
  
  without technical disruptions

• Analyze user data from training sessions to identify knowledge gaps or recurring technical
  
  challenges

• Communicate training schedules, updates, and tech tips to staff through email, chat groups,
  
  or employee dashboards

• Collaborate with other departments, such as HR and compliance, to ensure training meets
  
  organizational and regulatory standards

• Assist in the on-boarding process for new hires, helping them quickly familiarize themselves
  
  with the required tech tools

• Manage a library of digital training resources, ensuring they are accessible and updated for
  
  easy reference by employees

• Prepare and distribute end-user documentation, including quick-reference sheets and
  
  troubleshooting guides, customized to the needs of each manufacturing location

• Attend weekly meetings with the IT Ops team to discuss department initiatives, update team members on training progress, and share learner feedback

• Research and recommend innovative training delivery methods to enhance the user
  
  experience and streamline learning outcomes

You Will Thrive In This Role If You Have:

• A Masters in an instructional design or training related field and 2+ years experience, or
  
  bachelors in those fields with 4+ years experience in training and instructional design.

• Similar experience with either Workramp or multiple other LMS’s

• You are personable with learners from a variety of backgrounds and able to explain technical
  
  concepts and skills in a variety of easy-to-understand ways

• Communicates with Clarity: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Keeps the team well-informed; conveys information clearly, concisely, and professionally when speaking or
  
  writing

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory
  
  information to effectively solve problems. For example, quickly determines the most critical
  
  data and focuses analysis there; recognizes even subtle symptoms that indicate problems;
  
  probes deeply for root causes; uses systematic problem-solving methods well

• Technically Savvy: Anticipates and adopts innovations in business-building digital and
  
  technology applications. For example, investigates technologies to learn some cutting-edge
  
  best practices. Do you have favorite training technologies you use?

• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with
  
  organizational and team goals. Takes initiative and steps to reduce bottlenecks and speed
  
  up the work

• Enjoys being a part of a new and ever-growing department and organization; high energy and enthusiasm welcomed and personal initiative encouraged.

• Ability to pass a background check

Compensation

Compensation will be paid at $50/hour.