Building Operations Coordinator

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guaranty and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

The Building Operations Coordinator plays a critical role in maintaining a high standard of functionality, safety, and comfort across our mixed retail, office and warehouse facilities, serving both employees and customers. This position ensures that all aspects of the property—ranging from structural elements and HVAC systems to life safety equipment—are regularly inspected, maintained, and optimized. Through proactive maintenance, efficient handling of repair needs, and coordination with contractors, the Building Operations Coordinator provides a reliable, well-managed environment that enhances productivity and promotes a positive experience for everyone on site.

In addition to daily operations, the Building Operations Coordinator supports company-wide initiatives by estimating project scopes, managing budgets, and coordinating seasonal maintenance efforts. This role requires technical expertise across building systems, as well as a hands-on approach to troubleshooting and maintaining equipment. It also involves networking support, ensuring stable connectivity for day-to-day business operations. Safety is paramount in this role, as the Coordinator manages certifications, such as Working at Heights and Light Machinery Operation (including forklifts and skid-steer loaders), and adheres to all Occupational Health and Safety standards.

For individuals with a strong background in facility management and the ability to work independently, this role offers an opportunity to make a significant impact on the company’s physical environment, contributing to a safe, welcoming, and efficient space for all.

Key Responsibilities:

• Employee and Customer Support: Act as a primary contact for facility-related needs, ensuring maintenance services are conducted promptly and efficiently to support company operations and provide a welcoming environment.
• Daily Facility Inspections: Perform daily checks to ensure all areas are well-maintained, safe, and ready for employees and customers.
• Maintenance and Repairs: Conduct preventive and routine maintenance on building structures, equipment, and HVAC systems, handling issues with plumbing, carpentry, electrical, and other general repairs as needed.
• System Monitoring: Oversee building automation and HVAC systems, adjusting settings as necessary to maintain a comfortable environment and address employee or customer requests.
• Safety and Compliance: Ensure that life safety systems, including fire protection and emergency exits, are operational and meet safety standards, performing regular checks and addressing issues immediately.
• Energy Management: Monitor energy consumption, identify inefficiencies, and recommend improvements to optimize resource use and reduce costs.
• Contractor Coordination: Arrange and oversee contractor visits to the property, ensuring all work is completed to high standards and addressing any deficiencies.
• Emergency Response: Serve as the on-call contact for after-hours emergencies, maintaining stability and safety for the property and addressing unexpected issues promptly.
• Seasonal Maintenance: Assist with seasonal tasks, including preparations for changing weather conditions, landscaping, or holiday facility requirements.
• Basic Networking Support: Provide first-level troubleshooting for network connectivity issues on-site, working with IT as needed to resolve issues quickly and ensure consistent connectivity for staff and operations.
• Budgeting and Cost Estimation: Assist in developing and managing budgets for facility projects and maintenance activities, estimating the scope of work and associated costs accurately to support financial planning.
• Job Estimation and Project Planning: Plan and estimate maintenance projects, preparing scopes of work, cost estimates, and timelines to ensure project efficiency and alignment with budget.
• Compliance and Procedures: Follow Occupational Health and Safety (OH&S) legislation, execute tasks in line with company procedures, and ensure all maintenance activities meet company standards.

What we’re looking for:

The ideal candidate will have 3-5 years of experience in facilities and/or construction operations, with a preference for candidates who have managed 100,000 square feet of industrial warehouse and commercial office space across multiple locations and provinces. A background in managing large-scale facilities operations is highly desirable. Education or certification in Building Environmental Systems, Facilities Management, or a related field is preferred, providing a strong foundation for overseeing complex property maintenance and ensuring the operational success of the facility.

• Experience: Proven experience in facility maintenance, ideally in a commercial environment serving employees and customers.
• Technical Skills: Proficiency with maintenance tools, basic carpentry, drywall, painting, plumbing, and minor electrical work.

• Safety and Compliance Certifications:

  • Working at Heights Certification: Required for safe operation in elevated areas.
  • Light Machinery Operation Certification: Certification in the operation of light machinery, including forklifts and skid-steer loaders (SSL), to support maintenance and operational tasks.
  • Forklift License: Required for operating forklifts on-site for various facility tasks.

• Networking Knowledge: Basic understanding of network infrastructure, including troubleshooting network connectivity issues and coordinating with IT teams as needed.

• Financial Skills: Experience with budgeting, cost estimation, and preparing scopes of work for maintenance and repair projects.

• Safety Knowledge: Familiarity with safe work practices, construction standards, and OH&S guidelines.

• Problem Solving: Ability to prioritize tasks, address issues promptly, and respond effectively to emergency situations.

• Communication Skills: Ability to engage professionally with both employees and customers, ensuring a positive experience and clear communication for any inquiries or issues.

• Teamwork: A collaborative team player with a proactive, flexible approach, ready to support the broader needs of the facility.

This role is suited to someone who is detail-oriented, hands-on, and committed to creating a positive, well-maintained environment that enhances the experience for employees and customers alike, while effectively managing projects and budgeting.

Why you’ll love it at Clutch:

• Autonomy - You have the freedom to create your own path!
• Competitive salary
• Health & dental benefits from day 1
• Generous Time Off Program
• Opportunity to work for an ambitious and fast-moving startup

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected]