Senior Account Manager (Commerce)

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Who we are looking for:

The Senior Account Manager interacts with clients and internal partners as both an effective project steward and partner to clarify and develop project objectives, identify challenges, and guide strategy and metrics development. As such, the Senior Account Manager should demonstrate an understanding of the client’s business (objectives, risks, and strategies) and its marketing goals, applying them to guidance for projects and to identify incremental growth opportunities. In this role, you will be responsible for both leading small to medium-sized projects and acting as day-to-day support on larger projects.

What you'll do:

• Work effectively with a variety of internal disciplines and teams
• Detail-oriented with strong interpersonal, organizational, and presentation skills
• Think and operate with strategic orientation and task/project management
• Lead cross-functional teams and navigate cross-agency collaboration
• Help mentor and support career development of team members
• Ensuring operational excellence on the accounts and projects managed.
• Financial management responsibilities include reviewing project estimates, SOWs, projections, and billing for brands managed, review monthly billing spreadsheets with clients.
• Lead execution of projects and inform supervisor/director on status.
• Serves as day-to-day client contact, with supervision from manager, as needed
• Leads team in execution of project deliverables
• Maintains and grows knowledge of client’s business, competition, and industry.
• Leads team understanding of client’s business goals/objectives relative to projects.
• Identifies new and inventive ways to contribute to and grow client business including thought leadership around areas of interest and new opportunities; MIP plan for brand/s managed
• Participates in key client meetings including status meetings, briefings, MRL reviews, cross-agency partner meetings, agency day, and VML presentations

What you'll bring:

• 3-5 years of advertising or marketing experience, preferably experience in an agency setting with shopper marketing / Commerce
• Comprehensive knowledge of client’s business, objectives, category and products, and a clear understanding of the key strategic issues impacting the client’s business
• Able to communicate clearly, thoroughly, succinctly and in a timely manner both verbally and in writing; follow up on outstanding issues; ask relevant questions
• Able to build relationships and collaborate across teams, departments, vendors, and clients to successfully accomplish work
• Strong attention to detail and organization, demonstrated through actions such as:
• Effectively proofing own and others work to ensure accuracy
• Actively and effectively managing timelines, budgets, and deliverables of multiple projects simultaneously
• Analyzes results, interpret data, draw sound conclusions, and develop insightful and actionable recommendations
• Proactive approach, demonstrated through actions such as anticipating potential problems and obstacles to project success, communicating concerns and developing solutions

What we offer:

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits| What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities| We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.

VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.

_$60,000—$140,000 USD

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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