Technical Product Manager

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.

Reporting to the Product Director, the Technical Product Manager for Business Systems will envision, define, and execute the roadmap for QTC by partnering closely with product engineering teams, Sales, Finance, and technical leads. You will manage Olo’s quote-to-cash systems as a product, defining features and integrations that will increase stakeholder productivity while also improving scalability, reliability, and cost-effectiveness. If you excel in a culture of ownership and collaboration then this role is for you.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC. Olo employees are typically expected to be available 9am-6pm ET.

What You'll Be Doing

• Work closely with Olo's engineers and quote-to-cash stakeholders (Sales, Finance, Customer Experience) to understand problems, capture ideas and prioritize a backlog of requirements. You will drive the evolution of our quote-to-cash systems
• Build consensus around the Business Systems roadmap and methods to evaluate its success
• Identify significant opportunities within Olo, driving Business Systems’ vision, strategy and roadmap in the context of broader organizational strategies and goals
• Communicate and evangelize the value of the new quote-to-cash system to product engineering teams and business stakeholders by defining, tracking and reporting on metrics. In other words, tell the story of how the success of the new system will support Olo's overall success!
• Harness your empathy and design thinking to deliver a better end user experience
• Balance the long-term strategic view with tactical action to deliver continuous, incremental value
• Work with technology partners to evaluate and plan integrations that meet the business needs of our teams
• Participate in quarterly planning sessions to define initiatives, identify dependencies and perform data-driven prioritization of our projects
• Provide internal training on how to use the product
• Develop the product specifications and user stories that drive the build-out of new products and features
• Define success criteria for testing and product acceptance

What We'll Expect From You

• 5+ years of experience in a Technical Product Manager role, or comparable role, for a SaaS company that operates in an Agile process framework
• Functional understanding of software development and experience working directly with Engineering to build project plans and timelines, manage timelines, and dive into the details to understand complex technical challenges
• Familiarity with SOX compliance regulations (PCI, SOC II)
• Experience integrating multiple systems all while creating a seamless experience for your users
• Comfort in deep technical areas, such as API standards, containerization, serverless and distributed computing, and DevOps tooling
• You are a creative problem solver who can understand and process the challenges from all parts of the business and what they face in meeting their goals.
• Experience with Salesforce Finance and CRM products
• Basic fluency in programming and query languages or database management skills