Senior Product Manager, Olo Pay

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.

As a Senior Product Manager at Olo, your mission is to help our restaurant brands grow their digital business efficiently. Reporting to the Director of Product Management, you will develop, own, and execute the roadmap for our Olo Pay product in partnership with our customers and your team of Engineers, Designers, and cross-functional stakeholders. You will ensure that we solve the right customer problems at the right time in ways that our customers love and that drive our business forward. Your relentless focus on measuring impact will ensure that we continuously deliver value to our customers while expanding our position as the best-in-breed provider in our space.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Be Doing

• Proactively seek opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
• Known expert on multiple products, customers, user personas and their respective pain points.
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
• Ensure economic viability by managing budget and securing executive approval for major cost increases.
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
• Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention.
• Manage, mentor, and support the career growth of Product Managers or Associate Product Managers.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

What We'll Expect From You

• Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience.
• Minimum of 5 years experience in a software Product Management role.
• Ideal candidates have experience scaling payments solutions for enterprise customers in a B2B2C setting.
• Experienced track record of consistently delivering on your team's quarterly product objectives.
• Able to collaborate with and influence senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives.
• Able to present complex ideas clearly and persuasively, navigate organizational dynamics, and build strong relationships at all levels of the organization.
• Able to leverage a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress.
• Lead changes as new information arises, making sound tradeoff decisions to support customer and business needs