Senior Customer Success Manager- Enterprise

SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.

We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.

An awesome opportunity has arisen for a Customer Success Manager to join our team!

Partnering with Strategic and Enteprise customers to understand business objectives, you will be dedicated to deliver ROI throughout the entire customer lifecycle. As a trusted advisor you will advocate for our customer’s requirements to internal teams. You will educate customers on new products, features and best practices and provide a level of service that inspires our customers to champion SafetyCulture.

Our Customer Success team partners with customers to create and execute on a rollout plan. Once onboarded, our Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, expansion and retention.

Your dedication to our mission and customer centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross functional teams with a focus on driving continuous improvement initiatives.

About you:

• 5+ years experience working in a customer facing role, preferably with Enterprise customers
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Persuasion and presentation skills, with the ability to communicate up and down an organisation
• Passionate about building lasting relationships with customers and colleagues
• Ability to actively listen, understand customer pain points and take action
• Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities

How you will spend your time:

• You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
• Collaborate with the Sales Team to identify areas of opportunity and ensure non-event renewals
• Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture
• Become a trusted advisor to key stakeholders to enable the best customer experience possible
• You’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platform
• Advocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.

Benefits:

• Equity with high growth potential and a competitive salary
• Flexible working arrangements, we encourage you to create the best work blend while working from your home
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidised fitness programs, EAP services
• Paid Parental Leave
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• Quarterly celebrations and team events