Technical Support Engineer

Posted: 2 weeks ago• Recruiter recently active

Visa Sponsorship

Not Available

Remote Work Policy

Remote only

Hires remotely

Everywhere

Preferred Timezones

Hawaii

RelocationAllowed

Skills

Linux System Administration

Linux

Hiring contact

Karim Buzdar

About the job

Customer Support: Provide timely and effective technical support to customers via phone, email, and chat. Troubleshoot and resolve software, hardware, and network issues.
Issue Resolution: Diagnose and resolve technical issues related to our products and services, escalating complex problems to senior engineers or developers when necessary.
Documentation: Create and maintain detailed documentation for troubleshooting steps, FAQs, knowledge base articles, and internal processes.
Collaboration: Work closely with development, engineering, and product teams to identify product issues and suggest improvements based on customer feedback.
System Monitoring: Monitor system performance and provide proactive support to prevent potential issues from affecting customer operations.
Customer Training: Provide customers with clear instructions and training on product use, configuration, and best practices.
Bug Tracking: Log, track, and manage customer-reported bugs or issues in tracking systems and follow up on their resolution.
Technical Escalations: Act as a point of escalation for unresolved or complex customer issues, ensuring that all issues are handled professionally and promptly.
Product Testing: Assist in testing new product versions and features, providing feedback to the development team.
Continuous Learning: Stay up-to-date with industry trends, new technologies, and company product updates to provide the best possible support.