Team Leader - Scheduling (Heat Pumps)

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heating, home batteries, solar, and beyond. We deliver smart energy, low carbon solutions for our customers.

We’ve fallen head-over-heels with heat pumps and we're looking for experts who share our vision: Moving away from fossil fuels, towards sustainable, smart technologies for our customers.

At Octopus, the customer is at the heart of everything we do. As the face of the whole company, our diverse, industry-leading teams deliver the outrageous experience Octopus Energy customers love and expect.

An exciting opportunity has arisen for a talented Team Leader to join us in Brighton. You will be responsible for helping to shape, grow and manage a team of Smart Tech Specialists as well as overseeing the day-to-day Capacity & Scheduling function. Your team will be responsible for managing the schedules of hundreds of field engineers installing Low Carbon Technologies, nationally.

What you'll do

• Lead a team of Smart Tech Specialists, who work alongside a large team of sales experts, field engineers, and surveyors.
• Demonstrate exceptional leadership in the day to day running of the Capacity & Scheduling function, delivering exceptional customer service during the journey towards sale, installation and beyond.
• Support effective relationship building across key stakeholders from our surveying teams, to installers and other office-based teams.
• Look for opportunities to continually improve performance
• Create effective reporting, analyse and act to drive improvement
• Be an advocate for your team whilst creating an elite performance culture to delivers success
• Support growth through impactful coaching and development
• You will develop a deep understanding of Octopus culture and customer experience; setting the tone for your team

What you'll need

• Experience in management and leadership, ideally within a capacity management, planning/dispatch/scheduling operation.
• To be a team player and relationship builder. The ability to build great working relationships with people across cultures and perspectives
• To be able to effectively lead and inspire a team - this is key
• To be agile. You are positive and proactive, and energised by working in a fast-paced environment characterised by constant change
• A high level of adaptability and agility to manage multiple projects at one time and lead a team who’s responsibilities will vary (we are growing quickly!)
• You will be able to think creatively and logically to react to changes in strategy
• To be someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery
• You will be analytical, seeking out data and using this to inform your decisions
• Energy/LCT industry experience is desirable but by no means essential! You’ll quickly pick up what you need to know

Why else you'll love it here

• £32,000-38,000
• Working days: Mon-Fri (with optional weekend overtime)
• This is a flexible role with scope to support across all our low carbon tech offerings in the future. We want people who are just as crazy about sustainable technology as we are so you might be team heat pumps today, solar tomorrow - the sky (literally) is the limit! You’ll take on a variety of tasks that will likely evolve over time, to keep things interesting! Currently, shifts range from 8am-8pm Mon-Fri but this may be subject to change in the future.
• Share options in Octopus Energy Group
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
• What do you get? Click here