Customer Success Manager (NEU) Remote

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our values, which reflect our view on what’s important and what’s right, include: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.

Our Customer Success Manager, Northern Europe takes ownership of AlertMedia’s customer relationships, which we value above all else. They will work with our customers in this region to learn their goals, implement them and set them up for success, and drive ongoing customer health and growth through motions like Quarterly Business Reviews.

As a fast-growing software company, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth. We prioritize recruiting exceptional talent and fostering an environment that encourages innovation and growth to meet the demands of our rapidly expanding customer base.

What you get to every day:

• Develop and maintain strong relationships with customers to understand their goals and challenges
• Lead and manage the onboarding process for new customers, ensuring smooth implementation of our product from start to finish
• Provide product training and documentation to new users to ensure successful adoption
• Conduct regular check-ins, business reviews, and provide strategic advice on best practices to maximize customer success.
• Work closely with the product and engineering teams to provide feedback and influence product development based on customer insights
• Support sales initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
• Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features
• Diligently manage Gainsight and Salesforce data to effectively manage your book of business

What you bring to the role:

• 3+ years’ experience as a Customer Success Manager or Implementation Manager
• Desire to work with demanding, multi-national customers
• Outstanding verbal and written communication skills
• Strong listening skills with the ability to work with a variety of customer profiles
• Strong project management and organizational skills with the ability to manage multiple customer accounts simultaneously
• Strong analytical, negotiation, and creative problem-solving skills
• Salesforce & MS Excel required, Gainsight is a plus
• The Customer Success Manager will be based in Ireland

Why you’ll love working at AlertMedia:

• Competitive Base Salary + Company-Wide Bonus program
• Generous and flexible time and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
• 401K with a generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back
• A Best Places to Work company 8 years in a row and numerous other national awards
• Ongoing career development opportunities with our Learning & Development team

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, In-N-Out, and Walmart—in more than 130 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

AlertMedia does not currently sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/