Operations and Administrative Manager

*Location: *Remote (Eastern Time preferred, commutable distance from Baltimore, MD)

*Schedule: *Part-time, Monday - Thursday, 9am - 3pm ET

About BrickRose Exchange: BrickRose Exchange is a pioneering organization dedicated to leveraging emerging technologies to drive meaningful societal change. We work with nonprofits, government agencies, Fortune 500 companies, and socially responsible organizations to build digital learning platforms, virtual experiences, and engagement programs that empower underserved communities and promote equitable access to technology. BrickRose Exchange is redefining the future of tech literacy and workforce development.

Role Overview: We are seeking an Operations and Administrative Manager with a deep commitment to social impact, technological innovation, and operational excellence. This role is pivotal in supporting our CEO by taking ownership of day-to-day administrative and operational tasks, allowing her to focus on high-level strategy, partnerships, and innovation. The ideal candidate will be proactive, technologically savvy, and possess exceptional organizational and communication skills. You’ll not only manage the CEO’s calendar, emails, and team communications but also design and implement systems that enhance efficiency across the company.

Key Responsibilities:

Executive Support: Manage the CEO’s inbox and calendar with meticulous attention to detail, ensuring time is prioritized for high-level work. Serve as a gatekeeper by screening emails, preparing daily briefs, scheduling meetings, and following up on action items.

Operational Efficiency: Design, implement, and optimize systems and processes that streamline daily operations, enhance communication, and reduce inefficiencies. Manage project timelines, task tracking, and resources using tools such as Motion, Pipedrive, and QuickBooks.

Team Coordination: Act as a central point of contact for team members, facilitating communication, managing agendas, and ensuring alignment with company goals. Prepare succinct status reports and updates for the CEO and help onboard new team members.

Client and Partner Relations: Oversee and nurture external communications, including responding to inquiries, scheduling, and representing the CEO in initial outreach. Maintain strong relationships with partners, funders, and other key stakeholders.

Financial Support: Collaborate with our finance team on administrative finance tasks, including tracking budgets, reviewing invoices, managing expenses, and running financial reports in QuickBooks.

Data & Automation Management: Leverage AI tools and automation to streamline workflows, proactively identify areas for improvement, and help integrate technology that aligns with our mission of digital transformation and equitable tech access.

Required Qualifications:

5+ years of experience in operations, executive support, or administrative management, preferably in a startup or high-growth environment.

Power user of AI tools such as ChatGPT and/or Gemini, and able to integrate these tools effectively for task management, communication, and process automation.

Tech-savvy and adaptive with demonstrated experience in using productivity tools (Motion, Pipedrive, QuickBooks, Calendly). Experience with additional AI tools and automation workflows is a plus.

Exceptional organizational skills with the ability to design and implement efficient systems that drive productivity and reduce friction.

Proactive communicator who can manage relationships and communications on behalf of the CEO with professionalism, tact, and sensitivity.

Financial literacy and experience working with budgets, expense reports, and invoicing; comfortable interpreting and supporting financial reports.

Deep commitment to social impact and alignment with our mission to drive tech literacy and equitable opportunities through emerging technologies.

Excellent written and verbal communication skills with a high degree of professionalism and emotional intelligence.

Experience in a mission-driven environment is preferred, with a nuanced understanding of diversity, equity, and inclusion principles.

Who Will Succeed in This Role:

You are a self-starter and strategic thinker with a passion for operational excellence and social change. You thrive in environments where innovation meets impact and bring both a meticulous eye for detail and a deep understanding of the bigger picture. You can anticipate the needs of a high-impact CEO, operate with integrity, and seamlessly manage multiple priorities. You possess an entrepreneurial spirit, enjoy wearing many hats, and are always looking for ways to improve systems and processes.

Why Join Us:

Impactful Work: Contribute to projects that make a tangible difference in people’s lives by expanding access to technology and educational resources.

Professional Growth: As an early team member, you will have opportunities for growth, shaping our processes and playing a pivotal role in scaling our impact.

Innovative Culture: Work in a fast-paced, forward-thinking environment that values creativity, adaptability, and purpose-driven work.

To Apply: If you’re a skilled operations and administrative professional ready to make an impact, we’d love to hear from you here: https://www.brickroseexchange.org/careers