Sales Operations Analyst

About TurvoTurvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo’s customers include some of the world’s largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers. Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com).

About The RoleWe’re looking for a passionate Sales Operations Analyst to join our team and help improve and standardize sales and marketing processes. As a Sales Operations Analyst you will be responsible for managing a set of business activities and processes, including managing sales data analytics and sales and marketing tools (Salesforce, HubSpot, ZoomInfo). You will be working closely with Sales, Marketing, Finance, Product and Customer Success teams to identify and improve existing business processes and assist with technical issues involving Salesforce and other tools. You will be assisting the Sales and Finance teams on opportunity management (creation, updating, closing), SF data hygiene, pipeline management and forecasting. This full-time position reports to the Chief Growth Officer, and will work closely with the Director of Finance.

We are looking for a Sales Operations Analyst based in Dallas, TX. The successful candidate will primarily work from home, and will come into our Dallas, TX office a couple times each month.

Responsibilities:

• Support all aspects of strategy creation and implementation, forecasting, sales account management, training, and education to a select number of enterprise customers.
• Partner with executive regional sales leaders to define, set up, and operationalize key processes, including Sales Forecasting, Sales Reporting, and Analytics, and Operations.
• Assist account management teams through full sales cycles with activities including the quote, special pricing, and deal tracking, rebate, EOL terms, and revenue management.
• Work with various Turvo internal partners (Operations, Finance, Sales, Marketing and Product) to drive continuity of supply and process improvement.
• Implement and help to standardize business reporting for strategic analysis and internal business review.
• Implement and maintain metrics of customer forecast and fulfillment including historical data analysis, waterfall analysis, trending analysis, etc.
• Participate in the development of regional Sales Operations processes to streamline workflows.
• Take the lead in performing daily sales administration and operations tasks including forecast management, customer demand fulfillment, leading customer level supply commitment.
• Producing and maintaining sales reports; Presenting and distributing data interpretations; Making recommendations to the marketing and sales departments.
• Harnessing technology to remove bottlenecks and boost efficiency.
• Entering information into the customer relationship management (CRM) system.
• Update customer statuses and info in Gainsight for current customers with the Customer Success Team

Experience:

• Minimum 5 years of experience working in Sales Operations, partnering with Sales professionals.
• Salesforce certification and at least 5 years of Salesforce experience (workflows, Process Builder, customizations, etc.)
• Previous experience in Marketing with an understanding of communicating brand, product vision and roadmap.
• Experience with sales tools (Salesforce, ZoomInfo) & marketing tools (HubSpot).
• You have content creation experience building assets and materials that are externally facing and can be used by the sales team to facilitate their sales cycles.
• You can demonstrate a working knowledge of training techniques and best practices for onboarding or adopting new technologies.