Warehouse Area Manager

Who we areAbout The Black Tux We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the teamIn this role, you’ll be joining the Operations team. The Operations team manages the entire order fulfillment process, from inventory management to shipping and logistics. As a member of this team, you will play a key role in supporting our customers by handling issues such as order tracking, returns, and exchanges, ensuring a smooth and positive experience.

An Area Manager will be a self-starter that is able to work in an autonomous environment. An analytical thinker, willing to use data and root cause analysis to drive his/her decisions. They will be responsible for the performance, safety, and quality of multiple departments. This position reports directly to the Senior Ops Manager and will ensure all budgeted costs and SLA’s are met.

What you'll do

• Determine short term and long term shift plans for department labor needs and modify when needed to reflect accurate production goals
• Lead upper management through weekly and monthly labor forecast to ensure proper staffing for all departments
• Provide end of day reports documenting operation performance, production review, labor approvals, employee issues, and the next days plan for success
• Proactively partner with warehouse Leads and Ambassadors to achieve department goals and overcome potential roadblocks
• Instill consistency across the warehouse by documenting and coaching team members through our standard operating procedures
• Advocate for quality using performance management to prevent losses by holding teams accountable for accurate reporting
• Monitor associates attendance, behavior, production, and safety providing on the spot coaching according to the company’s policies and procedures when needed
• Engage associates in team bonding initiatives and in team meetings to create a fun, collaborative, and solutions oriented environment
• Mentor, develop, and motivate a team of Leads, Ambassadors, and Associates to ensure the highest level of production
• Uphold and support all OSHA regulations and safety programs to ensure a safe work environment for all associates
• Partner cross-functionally with Data, IT, Engineering, and People Operation teams to seek operational improvements
• Design and implement new warehouse management tools and processes to improve productivity, accuracy, quality, and safety
• Take on additional duties and ad-hoc projects as needed

Who you are

• 3+ years experience managing a team of warehouse associates, ambassadors, and leads
• Uses Excel or Google sheets to manipulate data from separate sources, V-Lookup and Pivot Tables are a must
• Available to work overtime during peak seasons and other times during the year as needed
• Passionate about maintaining quality in distribution
• Curious and excited to bring forward new ideas
• A self-starter able to work independently and collaboratively
• Exceptional communication skills, both written and verbal
• Strong analytical and project management skills, proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving
• Worked with Warehouse Management Systems such as HighJump, Lean, and 5S is a plus
• Bilingual

You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.

Benefits & Perks

• We pay people equally and based on market compensation data
• We provide a 401(k) plan through Betterment
• Our full-time employees receive stock options and have a stake in the company
• Our Health, dental and vision plans are competitive, and we cover 100% of employee coverage and 50% of dependents
• Open vacation time
• Monthly cell phone reimbursement
• TBT Women’s Group
• TBT Diversity and Inclusion Group
• Paid maternity and paternity leave
• Apple equipment or whatever you need to be productive
• Monthly employee events and trainings
• Free suit rentals