IT Systems & Program Manager

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

We are seeking an experienced IT Systems & Program Manager reporting directly to the Head of IT and Security. This position will lead system implementations including HR, Customer Success, Product, Engineering, Security, and IT. This is a hands-on position that will require experience with IT systems engineering and operations. The ideal candidate will have a strong background in program management as well as experience managing IT operations.

As an IT Systems & Program Manager, you’ll get to:

• Partner with the business including HR, Customer Success, Product, Engineering, IT and Security teams to implement cross-functional systems such as HRIS, CRM, and Project Management tools.
• Work with company leadership on the overall IT strategy and enterprise architecture.
• Develop, monitor, and adapt project plans; identify and mitigate risks to deadlines, milestones, deliverables, and budgets.
• Develop project related documentation including business requirements and technical specifications.
• Work on system implementations, hands-on provisioning of applications, and integrations
• Handle escalated IT operational issues and troubleshooting, and user tickets
• Manage IT systems such as single sign-on, email, finance, HR, marketing, and sales applications
• Participate and lead compliance reviews and audits, and coordinate evidence gathering efforts
• Lead new employee IT onboarding and offboarding including laptop and account management
• Collaborate across all business teams including IT, security, engineering, product, sales, finance, legal, and HR.

You’ll be a good fit if you have:

• At least 10 years of experience in Information Technology field; IT operations and systems engineering preferred
• Bachelor’s degree in Computer Science, Information Systems, Business, or related discipline; Master’s degree is a plus.
• Extensive hands-on experience managing IT operations and systems engineering including Okta, Duo, GSuite, Slack, Zoom, Jamf, Salesforce
• Previous experience leading or managing desktop and helpdesk teams
• Past experience implementing and managing HRIS, CRM, and Project Management tools such as UKG, Workday, Paychex, Paylocity, ADP, Zendesk, JIRA, Asana, or Confluence.
• Excellent verbal and written communication skills.

Nice to Haves:

• Knowledge or experience with deep linking technologies.
• IT and project management certifications such as ITIL, CompTIA A+, Network+, PMP, CAPM

This role will be based at our Mountain View, CA office, follows a hybrid schedule that will be aligned with our Return to Office guidelines and will require being in the office 2-3 days per week. This role does not qualify for relocation or visa sponsorship.

In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in Mountain View, CA is $165,000 - $200,000.

Please note that this information is provided for those hired in Mountain View, CA only. Compensation for candidates outside of Mountain View, CA will be based on the candidate’s specific work location.

Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above.

The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. Branch offers a comprehensive benefits package, including medical, dental, 401(k), and other benefits, for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.

Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you think you'd be a good fit for this role, we'd love for you to apply! At branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

A little bit about us:

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.

Candidate Privacy Information:

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