Site Experience Coordinator

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are looking for a proactive Site Experience Coordinator to join our team. Reporting to our Associate Site Experience Manager, you will help support the user experience on our website by coordinating different aspects of site content, promotions, and functionality.

Key job responsibilities

• Collaborate with cross-functional teams to ensure timely and accurate updates to the website content, including product information, promotions, and other site elements.
• Support the coordination and execution of digital campaigns, ensuring agreement on site strategy and business goals.
• Work with the Associate Site Experience Manager to implement and improve site features and functionalities.
• Monitor and report on site analytics and user feedback, providing insights and recommendations for continuous improvement.
• Help manage the eCommerce site experience calendar, ensuring a consistent and engaging online presence.
• Coordinate with different teams, including marketing, design, and development, to ensure the successful execution of site initiatives.
• Help conduct quality assurance checks to provide a seamless and error-free user experience.
• Stay informed about industry trends, best practices, and latest technologies related to site experience.

We are considering applicants for our Culver City office.

About You

We get excited about candidates, like you, because...

• 2+ years of experience in a coordinator or support role in e-commerce
• You understand website operations, content management systems, and digital marketing, with familiarity with Salesforce Commerce Cloud a plus
• You are an effective communicator and collaborator, comfortable working in a team
• You are detail-oriented, focused on accuracy in all tasks
• You have a high degree of fluency in Microsoft Office, Google Workspace or similar productivity tools.
• You have a passion or curiosity for anime
• Bachelor's degree in Marketing, Business, Communications, or a related area

About the Team

The Crunchyroll Store team is dedicated to super serving anime fans by offering the best selection of merchandise, seamless UX and outstanding customer service. We are a fast-growing business with a significant growth trajectory, requiring experienced Crunchyrollers to deliver against growth targets.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - Culver City, CA$27.50—$34 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Service. We serve our community with humility, enabling joy and belonging for others.
• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: *https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs*

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Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.