Community Engagement Manager

At Preply, we are unlocking human potential through learning.

We believe learning with a great tutor is life-changing. That’s why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global community of learners motivated. So far, over 32,000 tutors have given more than 15 million lessons to learners from over 175 countries.

Meet the team!

At Preply we boast the largest and most diverse Tutor base across all online language learning platforms and our Tutors play a pivotal role in achieving our goal of unlocking human potential through learning. We are constantly pushing the boundaries, conducting hundreds of AB tests, and identifying opportunities to enhance the experience for both our students and tutors.

The successful candidate will support Preply in achieving its ambitious goals by identifying new ways to enable Tutors to be high performing and engaging on our platform.

What you’ll be doing:

• Develop and implement a community strategy, making necessary iterations based on performance and feedback & ensuring alignment with overall business goals and communication strategy.
• Monitor, track, and improve community engagement & other performance metrics, using data to inform strategy adjustments.
• Align the community content calendar with the overall communications strategy and Supply priorities.
• Write compelling copy for community posts, and create engaging video or other creative content as necessary.
• Manage and continuously improve the Community engagement programs, including Community Leaders & Mentorship programs.
• Develop robust feedback loops between tutors, the product team, and customer service to ensure seamless communication and collaboration.
• Collaborate with internal teams including Tutor Development, Tech, Data, Brand, and Product Management to deliver on our community strategy and plans.
• Manage the relationship with the community platform provider, Bettermode, ensuring the community is optimized and aligns with our goals.
• Stay up-to-date with industry trends to ensure our community engagement strategies are innovative and effective.

What you need to succeed:

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in community engagement, community management, social media management, or similar role.
• Excellent copywriting and content creation skills.
• Strong analytical & problem-solving skills and the ability to think strategically.
• Strong understanding of community engagement metrics and analytics & proficient in using analytics tools to monitor and analyze community engagement.
• Ability to build and maintain strong relationships with community members.
• Ability to work collaboratively with cross-functional teams.
• Experience with feedback loop systems and stakeholder management.
• Strong project management and organizational skills.

Why you’ll love it at Preply

• An open, collaborative, dynamic and diverse culture;
• A generous monthly allowance for lessons onPreply.com, Learning & Development budget and time off for your self-development;
• A competitive financial package with equity, leave allowance and health insurance;
• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
• Access to free mental health support platforms;
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
• We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
• Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
• Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
• Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
• Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
• Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
• One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.

#LI-AD1