Principal Product Manager - AI

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is based in San Francisco, CA. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

As the Principal Product Manager - AI, you drive the success of the Edwin AI product line, leveraging Generative AI to deliver unique value for our customers and partners.

In this role, you’ll shape and deliver an impactful product roadmap by understanding customer pain points, staying ahead in a dynamic competitive landscape, and harnessing expertise in Generative AI, AIOps, and Cloud technologies. You bring strong knowledge in alert management and IT workflow systems (both commercial and open-source) and experience building and launching products for enterprise customers, particularly in AIOps and AI Assistants.

You’ll work closely with cross-functional teams including product managers, engineering, sales, product marketing, and design to create exceptional product experiences for our customers.

Here's a closer look at this key role:

• Act as the SME and go-to expert for Generative AI, AI Assistants, and AIOps.
• Develop, maintain, and communicate a transparent roadmap.
• Establish and track KPIs for your area of ownership.
• Shape and drive the vision for your domain, leveraging competitive intelligence, key business drivers, and industry insights.
• Communicate execution plans and progress clearly to all stakeholders.
• Lead cross-functional teams to achieve roadmap goals, without direct authority.
• Exhibit a startup mindset, taking initiative and being hands-on as needed. What You'll Need:
• Bachelor’s degree required; MBA, Computer Science, or Computer Engineering preferred.
• 5+ years of product management experience in a software company, strong preference for AIOps and Cloud technology expertise.
• Detail-oriented and strategic thinker with the ability to translate the big picture into prioritized, actionable tasks.
• Proven track record in delivering successful features, products, or improvements.
• Expert in agile development practices with hands-on application experience.
• Skilled in communicating feature roadmaps and prioritization to both internal and external customers.

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Anticipated Application Close Date: 01/06/2025

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