International Sales Support Specialist (Contract)

About Nanit:

Welcome to Nanit, the high-growth baby tech company that is changing the way parents view their babies' wellness through the world’s most advanced baby monitor and parenting products. In 2016, the Nanit baby monitor revolutionized the industry with computer-vision and machine-learning capabilities that helped parents understand their baby’s sleep patterns and allowed them to achieve better sleep quality. Now, the company has become the leader in the connected parenting space, with an incredible customer base of highly-engaged parents who look to Nanit as a source of information and expertise on their parenting journey.

About the Role:

The International Sales Support Specialist will play a crucial role in supporting our global sales operations across LATAM, Canada, EMEA, and APAC. This position requires seamless coordination, top-notch service to distributors, retail partners, and customers, and a passion for working in a fast-paced, international environment. This diverse role involves managing order processing, customer inquiries, logistics coordination, and data analysis to drive sales growth and customer satisfaction.

What you'll be doing:

• Process international orders, generate sales documentation and invoices, and coordinate logistics with global partners and distributors.
• Analyze and report on key sales metrics, including sales performance, sell-through rates, and inventory levels, utilizing tools such as Excel, Google Sheets, and Looker.
• Manage quarterly promotion calendar by market.
• Coordinate international shipping and delivery schedules, ensuring compliance with local regulations and timely delivery of products.
• Assist the international sales team with research into new and existing markets, including competitor analysis and identifying gaps and opportunities.
• Work closely with the marketing team to ensure that product documentation, marketing materials, and sales tools are localized for specific international markets.
• Attend international sales calls and ensure open action items are followed through and delivered to the customer in a timely manner

Who you are:

• Strong analytical skills
• Excellent customer service skills
• Ability to work effectively with teams across different departments

What we are looking for:

• 4+ years of experience in international sales, including order processing, sales documentation, invoicing, and logistics coordination.
• Strong analytical skills to analyze sales data, generate reports, and utilize tools like Excel, Google Sheets, and Looker.
• Ability to work effectively with cross-functional teams, including sales, marketing, logistics, and customer service
• Proven ability to provide excellent customer service, build strong relationships with international distributors, and resolve issues efficiently.
• Previous work experience in B2C, SaaS, E-commerce or high growth company

This position is open to Remote or NYC, Hybrid. Candidates located in the NYC Metropolitan area will be required to be in our NYC headquarters 3 days per week.

Salary Range: $31 - $35 hourly. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

Hours per week: 30-40 hours

This role will start as a 6-month contract, with the possibility of transitioning to a full-time position upon completion.