Key Account Manager (FMCG)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

Key Account Lead- Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.

• Focal contact for day-to-day operations and manage change requests raised by assigned accounts.
• Main customer support for existing operational and system enquiries.
• Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics, documentation and data.
• Independently prepare, draft and review presentations with customers. Product & Project development- Handle inquiries and perform related duties including ad hoc and Ninja Mart related tasks as assigned.
• Cross function coordinate for building internal SOP
• Provide Ninja Mart expertise for incoming, onboarding and existing customers.
• Create customer retention using value proposition and continuous improvement

Requirements

• At least 2-5 years of extensive experience in sales, business development, account management, customer success role
• Experience in Distributor management, worked for FMCG's brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager
• Experience in 3PL logistics business development, particularly fulfillment and warehousing.
• Track Record on delivering and exceeding sales targets
• At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication
• Business development or account management experience in Traditional Trade
• Strong existing working relationships with clients
• Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
• Proficiency in English (Reading, Writing & Speaking)

Benefit

• Working address: Ninja Mart Office, 16A Lê Hồng Phong, Quận 10, Thành phố Hồ Chí Minh

• Salary and benefits:

• Competitive income compared to the market

• "Tet" bonus , Performance review from 1 - 4 months

• Paid social insurance based on full salary

• 12 days annual leave, 5 days sick leave (with full salary)

• High-class AON Health Insurance for manager level.

• Year End Party, annual Townhall Ceremony

• Annual company trip

• Attractive team-building activities, regular internal activities

• Provide laptop for employees

• Training and developing:

• Participate in internal training courses: online/offline

• Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.

• Work environment & colleagues:

• Senior leaders are open-minded, respectful, and ready to facilitate personal growth

• Young and dynamic working environment

• The scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.