Lead, Performance Design & Program Specialist

The mission of our KPPL team is to make Klaviyo the best place for ambitious people to learn and grow and we think of ourselves akin to a Product org where we design, build and deliver products and solutions to help our customers solve their most important problems. Performance Management & Development is a key pillar of talent retention & growth and we are looking for a Lead, Performance Specialist to implement and co-evolve our Performance practice. This is a hybrid role and can be based out of any of our three US office locations (Boston, San Francisco Bay Area, or Denver)

Key Responsibilities

• Partner with key stakeholders to co-design a fair and equitable performance process at Klaviyo and serve as internal Performance Development SME
• Lead preparation and implementation of enterprise-wide Performance Review cyclical programs (performance evaluations, check-ins, goal setting, promotions, calibrations) in alignment with our Talent & Performance Philosophy
• Source, share, and adapt performance innovations from industry, including technical innovations such as responsible AI performance solutions, to identify and implement impactful process iterations rooted in voice of our customers
• Deeply cross-collaborate with the Talent & Culture team, HRBP’s, DEI, People Ops & Tech team, and business leaders to ensure alignment of the performance practice to our overall Talent practices and high-quality execution
• Develop and execute effective change management and communication strategies (communications plans for all stakeholders) in partnership with enterprise Comms team to drive awareness, adoption, and execution of programs globally
• Identify and develop engaging enablement materials in collaboration with L&D to accompany program launches that drive manager understanding and clarity
• Perform process reviews and analysis of performance data to identify trends, insights, and opportunities for improvement. Partnering with IT teams to leverage process automation where applicable
• Evaluate effectiveness of the performance program

Who you are

• Passion for solving challenging problems in the performance space
• 5+ years experience driving talent and/or performance processes that scale in global organizations
• Excellent communication and presentation skills to drive key messages and influence stakeholders
• Strong executor with the ability to prioritize across multiple projects
• Ability to be agile and thrive in a fast-paced environment, working cross-functionally, and managing multiple priorities and initiatives
• Commitment to fostering a diverse, inclusive, and equitable workplace culture

#LI-hybrid #San Francisco #CR1