Quality Assurance Operator

About Commure + Athelas

Healthcare providers go into medicine to care for people, but often end up losing valuable time each day to administrative work and workplace challenges. At Commure + Athelas, we build solutions that simplify healthcare providers' lives and keep them connected to their patients, enabling them to focus on what matters most: providing care.

Our suite of innovative software and hardware, augmented by AI, real-time location systems (RTLS), and healthcare workflow automations, boosts efficiency across healthcare domains, freeing up time for providers. Our technologies include staff duress alerting, asset tracking, patient elopement prevention, revenue cycle management, provider copilots, and more. Today, we support over 250,000 clinicians nationwide and are at the forefront of healthcare's transformation.

About the Role

We are looking for a Central Operations Quality Assurance Operator to join our Operations team. This individual will be responsible for ensuring the accuracy and reliability of key processes and data, supporting our mission to improve the efficiency and effectiveness of healthcare providers.
This is a high-impact role requiring extreme attention to detail, a focus on quality, and the ability to work across different functions to maintain the highest standards. The role requires a commitment to excellence, the ability to handle ambiguity, and a passion for continuous improvement.

Key Responsibilities

• Quality Assurance and Documentation: Conduct quality assurance checks on operational processes, ensuring that all details are correct and there are zero errors.
• Process Adherence: Follow detailed processes meticulously and ensure documentation is comprehensive and up-to-date.
• Data Analysis: Analyze large datasets and perform quality checks using SQL and other tools to identify discrepancies, optimize processes, and support business decisions.
• Instruction Creation: Write detailed instructions and process documents, ranging from simple to complex, to guide internal teams effectively.
• Communication: Communicate clearly and effectively in both written and verbal formats, ensuring that complex topics are explained in an easily understandable manner.
• Cross-Team Collaboration: Work closely with different teams, such as Product, Engineering, Sales, and Account Management, to uphold quality standards and solve emerging issues.

What You'll Bring

• Extreme Attention to Detail: Ability to spot discrepancies and ensure accuracy in all aspects of the role.
• SQL Proficiency: Experience with SQL for data querying and analysis, including working with large datasets to maintain data integrity.
• Strong Documentation Skills: Ability to create, maintain, and follow detailed process documentation.
• Communication Skills: Excellent written and verbal communication skills, capable of explaining complex topics clearly.
• Ownership and Accountability: A mindset of taking full ownership of responsibilities and a commitment to high-quality output.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage ambiguity effectively.

Why You'll Love Working Here

• Mission-Driven Work: Be part of a team transforming healthcare by allowing providers to focus more on patient care.
• Growth Opportunities: As a company in rapid growth mode, there’s no ceiling on how far you can grow in terms of responsibility and role expansion.
• Collaborative Environment: Join a supportive team that works together to solve challenging problems.
• Competitive Benefits: Enjoy unlimited PTO, medical, dental, vision, and generous parental leave policies.

Details:

• Work Shift: Night (On-site)
• Weekdays: Monday to Friday

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience and believe that great people can always find a place. We provide reasonable accommodations to all applicants throughout the hiring process.

Ready to Apply?
If you're excited to join a mission-driven company and make a significant impact on healthcare quality and efficiency, we'd love to hear from you! Apply now to become a part of our growing team.