IT Support Engineer

Job Description Summary

We are seeking an experienced IT Technology Engineer to support and maintain our organization's IT infrastructure, ensuring smooth day-to-day operations and system functionality. This role involves managing a wide range of technologies, addressing technical challenges, and ensuring all IT services operate optimally. The ideal candidate will have a strong background in system administration, network management, and IT operations, with a proactive approach to problem-solving and process improvement.

Experience Must Haves

• You will have 7+ years of hands-on experience in IT system administration, hardware management, and end-user support, with a strong emphasis on IT asset management.
• You have been a Service Desk or IT Support Technician role, managing end-user requests and overseeing asset lifecycle management.
• You have supported hybrid environments, providing both remote and on-site troubleshooting services.
• You have developed and maintained documentation, including troubleshooting procedures, IT asset records, and user guides.
• You've collaborated closely with other IT team members to resolve complex technical issues and ensure smooth IT operations.
• You are a master at administering and supporting Windows and macOS operating systems.
• You've got the chops to support Microsoft Intune, Active Directory, and asset management tools like Monday.com and Ninja RMM.
• You can easily manage and resolve user support tickets across multiple platforms and environments, meeting defined SLAs, troubleshooting and resolving issues across a wide range of hardware, software, and network related issues.
• Your verbal and written communication skills including the ability to clearly explain technical issues to non-technical users is one is a strength that is often recognized by your peers and managers.
• You bring extreme amounts self-motivation with the ability to independently manage escalations and handle complex troubleshooting tasks.

• Certifications (At least one of the following):

  • CompTIA A+ or Security+ certification.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • ITIL V4 Foundations certification or equivalent IT Service Management certification.

About Fortellar

We are a boutique IT consulting and business process outsourcing organization supporting mid to enterprise level organizations. We are a small, but mighty, team of experts who know how to stretch, adapt, and put on any hat required in the moment to make our clients successful and enable Fortellar’s growth. Keys to success at Fortellar include:

• Collaboration: You demonstrate excellence in remote collaboration across your Fortellar and client teams.
• Growth Mindset: You embrace personal growth and are always learning new things to support your team, your clients, and your personal goals.
• Client Success: You have a passion for your client’s success – you don’t just deliver to the contract you ensure that your client’s goals and needs are met.
• Humanity First: Honest and transparency are your natural instincts – your actions speak louder than your words and your team members love working with you.
• Entrepreneurial: You find a way to get it done, no matter what the challenges or seeming blockers are in front of you

Work Environment

• Remote/Hybrid (3 days in office, 2 days remote - Mon, Wed, Fri in office - Tue, Thu remote)
• Hours 8am - 5pm CT
• Travel Requirements: none

Salary

$80k – 87k per year

Location

Eagan, MN (Hybrid)

Department

TecOps

Employment Type

Employee Full-Time

Minimum Experience

Mid-level

Compensation

$80,000 - $87,000