Account Manager

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

The Challenge to Solve

Empower small business owners with the premier commerce enablement solution for local, independent pizzerias.

The Role

This is a unique opportunity to join one of the most exciting and fast growing tech companies in the world, let alone the Macedonian market. An Account Manager at Slice is responsible for managing and improving a portfolio of Slice restaurant partners. The main goal is to build and expand long-term relationships with our pizzeria partners by optimizing their online presence and providing them with phenomenal service. Slice’s high-energy environment offers the opportunity to learn and collaborate from and with industry experts. Account Managers are welcomed and hired in classes every few months, throughout the year. Please note that this is an on-site, full-time position, and working hours are organized in 2 shifts, Monday-Friday.

The Team

You and your colleagues will build and strengthen relationships with an assigned portfolio of Slice restaurant partners (around 200 accounts in 1 portfolio). You will develop a comprehensive knowledge of Slice’s business model and future growth plans. You will spend most of your day educating our partners about Slice products, features and company vision. Additionally, your goal will be to continuously grow orders for your book of business by identifying areas of improvement as well as address and resolve any issues that might come up with your assigned restaurants. Ultimately, you and your team are developing trust and loyalty with our restaurant owners and providing outstanding customer service and support while demonstrating the value of Slice to our partners.

The Winning Recipe

• Excellent verbal and written English; minimum C1 level
• High School diploma or College Degree preferred
• Strong communication and negotiation skills
• Positive, self-motivated, eager to learn and grow
• Collaborate effectively with team members to solve problems
• Tech-savvy; we use Google Suite
• Previous working experience in a customer-facing roles would be considered a plus

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Personalized training at the start of your position, followed by continuous training to ensure you succeed!
• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Close partnership with account management team leads and trainers that provide all the coaching you need
• Wellbeing + learning and development program

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy (please note, this is subject to change). This entire process is expected to take 4-7 days to complete and you’d be expected to start on a specific date.

• Application
• 20 minute video call with recruiter
• 2 30 minute video calls with Account Manager Team Leads
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

How to apply?

We do not use agencies as we have a strong network of referrals, and also want you to have the best recruiting experience possible. A CV gives us a good idea of your background and we are interested in your latest work and projects. Education is great to see, but it's not overly important to us.

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