Deployment Strategist

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

Decagon is hiring our first Deployment Strategist. This role is critical to shaping how we work with, learn from, and best serve our customers. Our ideal candidate has an entrepreneurial mindset, strong technical acumen, ability to earn customer love, and passion for AI.

You will develop expertise in understanding customer pain points, be at the forefront of applying AI to large-scale problems, and work with our engineering team to build the products and features that best serve customer needs.

Ex-founders and aspiring founders are great fits for this role.

Responsibilities:

No two days are the same at Decagon, but you can expect to

• Develop the playbook for working with customers & integrating their feedback into our product decisions

• Build deep relationships with customers, traveling onsite as needed

• Create an effective feedback loop between our customers, engineering team, and holistic strategy

• Understand the critical questions customers need to answer and locate their biggest problems

• Ensure a successful long-term relationship by identifying and pre-empting customer concerns

• Build the set of metrics we use to define customer success; track, and improve them over time

Ideally you'd have

• 4+ years of relevant work experience (founder, product manager, deployed engineer, engagement manager, customer success manager, etc.)

• A technical background, and an ability to resonate with technical teams

• Great cross-functional collaboration skills

• An orientation towards action & solving immediate problems; while keeping in mind scalability and building repeatable processes to ensure long term success

Benefits:

• Health, dental, and vision insurance

• Take what you need vacation policy

• Career growth opportunities within a fast-growing AI company