Deployment Strategist

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

Deployment Strategists are critical to shaping how we work with, learn from, and best serve our customers. Our ideal candidate has an entrepreneurial mindset, strong interpersonal skills, ability to earn customer love, and a passion for useful applications of AI. You should be excited to wear many hats, as this role will be a combination of many role functions such as an Engagement Manager, Product Manager and Operator.

You will develop expertise in understanding customer pain points, be at the forefront of applying AI to large-scale problems, and work with our engineering team to build the products and features that best serve our customer needs.

Responsibilities:

• Own every facet of the customer relationship and implementation from pre-sale to post-sale

• Manage cross-functional teams across GTM and Engineering/Product

• Develop the playbook for working with customers & integrating their feedback into our product decisions

• Understand the critical questions customers need to answer and locate their biggest problems

• Ensure a successful long-term relationship by identifying and pre-empting customer concerns

• Track and improve the metrics we use to define customer success

You may be a good fit if you have:

• 4+ years of relevant work experience (founder, product manager, engagement manager, account executive, customer success manager, etc.)

• Excellent communication, presentation, and interpersonal skills, especially with the ability to manage both internal and customer relationships

• Great cross-functional collaboration skills

• An orientation towards action & solving immediate problems; while keeping in mind scalability and building repeatable processes to ensure long term success

Nice to haves:

• A technical background, and an ability to resonate with technical teams

Benefits:

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best