Customer Success Executive (German/English)

Your Mission

• Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact and building trust and loyalty.
• Customer Adoption and Expansion: Drive product adoption by working closely with customers to understand their goals and recommend best practices. Identify opportunities for upselling or cross-selling products to drive revenue growth and meet your revenue targets.
• Renewals and Retention: Proactively engage with customers to ensure high renewal rates and minimize churn. Address any concerns or issues that may affect customer satisfaction and develop strategies to retain customers.
• Customer Feedback and Advocacy: Gather customer feedback and communicate it to the relevant internal teams. Advocate for customers' needs and influence product roadmap decisions based on customer insights.
• Generate referrals and crossell opportunities for the Sales team
• Advocate customer satisfaction by promoting capterra reviews and inviting the customer to provide case studies to our marketing team
• Be a professional advisor: suggest best practices, defuse problems and address our customers’ questions in a timely manner

Your Profile

• 2-3 years of experience in client success, account management, or a related role, preferably in SaaS or technology
• Proven track record of driving client satisfaction, retention, and revenue growth through cross-sell and upsell initiatives
• You are fluent in German and English.
• Familiarity with Sales CRM tools (i.e.. HubSpot) and other sales tools is a plus
• Scale-up experience is a plus as past experience working in a fast-paced, high-growth environment
• You’re independent, entrepreneurial, hands-on, ambitious and have experience in a grass-roots business development role
• You have an EU citizenship or a valid Belgian work permit

Our ideal future colleague will have an “Optimy’s plus”

• You are a team player who wants to contribute to the success of Optimy and have an impact on the growth of the company
• You want to work in a fast-paced environment
• You want to track your record of success and goal attainment in a sales-oriented role
• You are positive, enthusiastic, sociable and smiling

What's great in the job?

• A permanent contract with an evolutive fixed salary
• Monthly net fees
• Meal vouchers
• Annual eco-vouchers
• Transportation costs reimbursement
• Hospitalization insurance (DKV)
• A Hybrid work model (you can work from hone up to 3 days per week)
• 5 extra-legal holidays
• 14 hours for volunteer work
• 38 hours for trainings
• Possibility of working from another country sometimes

About Optimy
Optimy is a Belgian tech scale-up and the European leader in the Social Impact industry that enables any organization to manage and align its grant, volunteering, donation, and sponsorship programs. At Optimy, we believe that corporations are a force for good and can make the world a better place. For more than 12 years, we have enabled organizations to amplify their positive impact by building meaningful relationships with causes, communities, employees, and customers.

Today, over 350 organizations use Optimy to manage over 1.5M projects in 22 languages across 25 countries. Our client portfolio includes Audi Belgium, Fondation Michelin, Grameen Foundation, Ford Motor Company, UEFA Foundation for Children, and many others.

Our Culture Value Proposition

• We believe that supporting and promoting inclusion and diversity across our business and society will make the world a better place for all.
• We’re committed to creating an inclusive culture that helps employees know they are valued, respected and empowered to do the best work of their life.
• We celebrate diversity because we believe in the variety of perspectives and ideas that reflects our multinational environment and drives the most innovative and sustainable growth.
• We provide a personal development plan (PDP) and a learning path in an online learning platform for every employee in our organization.

Equal Employer
Optimy provides equal opportunities to all qualified candidates regardless of race, color, religion, age, gender, gender expression, sexual orientation and marital status.