AI Voice Agent Developer

We are seeking an experienced AI Developer to design and implement a Hindi and English AI-powered Voice Agent that interacts with users. The AI Voice Agent’s primary role will be to promptly assess the nature of the request — distinguishing between a real emergency, service request, etc — and respond in natural language accordingly. This role requires expertise in NLP, voice recognition, real-time decision-making, and an understanding of emergency response protocols.

Responsibilities:

AI Voice Agent Design and Development

• Develop and deploy a responsive AI Voice Agent that initiates a call-back when a DrRing device user presses the alert button.
• Implement language processing capabilities to enable natural, human-like conversations in multiple major Indian languages.
• Enable the AI to dynamically switch languages based on user preferences.

Testing and Validation

• Conduct testing to ensure accuracy in understanding and handling all call scenarios.
• Perform language and accent adaptability tests to optimize the AI’s effectiveness in different Indian languages and dialects.
• Continuous Learning and Improvement
• Implement self-learning mechanisms to improve the AI's response based on previous interactions.
• Set up feedback loops to refine call handling and response for improved accuracy and user experience.

Qualifications:

• Proven experience in building and deploying conversational AI or voice agents, preferably in emergency response or customer service settings.
• Proficiency in Natural Language Processing (NLP), Natural Language Understanding (NLU), and multilingual voice recognition.
• Strong understanding of machine learning algorithms, intent recognition, and decision-making processes.