Senior Salesforce Administrator

At LearnUpon, we’re seeking a Senior Salesforce Administrator to join our team in Belgrade or Salt Lake City.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do.

Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We’re proud of our success and we’re humble and hungry to achieve more.

This role is part technical project manager, part administrator and part Salesforce analyst. As Senior Salesforce Administrator, you will assist and lead in the ongoing development of our Salesforce deployment. You will also be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

What will I be doing?

• Being part of the Salesforce CRM team and serving as Salesforce system administrator for the LearnUpon Salesforce environment across all teams - Marketing, Business Development, Sales, Finance, Partnerships, Implementation, Customer Success, Product and the Data Insights team
• Lead in coordinating the evaluation, scope and completion of new requests through internal cases
• Promote and support administrative, development, reporting, integrations, data quality and change management activities for Salesforce
• Create, support and test solutions to drive processes in Salesforce. This includes: Validation Rules, Custom Fields, Page Layouts, Custom Objects, Flows etc.
• Assist in training new Salesforce users and grow the Salesforce.com skill set across the organization
• Assist in the recruitment process of new team members
• Act as a mentor to new team members of the Salesforce CRM team
• Maintain Salesforce documentation
• Effectively act as the liaison between Salesforce users, vendors and the internal development teams

What skills do I need?

• 4+ years actively working in a Salesforce.com administrator role
• Bachelor’s Degree in Computer Science or similar; or High School education with 2+ years actively working in a Salesforce.com administrator role
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
• Ability to juggle requests of varying urgency with tasks related to long term projects and the flexibility to adapt to changing priorities
• Excellent project management skills and unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must
• Creative and analytical thinker with strong problem-solving skills
• Experience mentoring less experienced Salesforce administrators
• Experience training new users on Salesforce.com
• Must demonstrate ability to communicate effectively at all levels of the organization

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a plus

• Technical background and experience with web applications and/or SAAS delivery model
• CPQ or Revenue Cloud experience
• Experience working within a SaaS environment
• Experience in managing data migration projects
• Salesforce certifications such as Salesforce Admin certified - ADM/X 201 and ADM 211/ADX-211E, Developer/App Builder/Architect based certification
• Experience working with APIs and Single Sign-on products

Why work with us?

• Work in a fun and supportive environment with regular social events
• Excellent career progression - take LearnUpon where you think it can go
• Structured learning environment
• Competitive salary and company ESOP
• Comprehensive benefits package
• 25 days annual leave + 1 annual company wellness day off

What is the Hiring Process?

Our typical process generally works as follows:

• Qualified applicants will be invited to schedule a 30-minute call
• Successful candidates will then be invited to a series of practical interviews
• Finally, candidates will have a short interview with a member of our C-Suite Team
• Successful candidates will be contacted with an offer to join our team

LearnUpon is proud to be an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

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