Helpdesk Coordinator I

The Helpdesk Coordinator I assists the Information Technology team with maintaining, operating, and supporting the College's computer systems and networks. Serves as the first point of contact for students, staff and faculty seeking assistance for technology issues on campus. The ideal candidate navigates new systems with enthusiasm, learns quickly, is eager to solve problems, is an effective collaborator, and knows how to prioritize tasks. This position is under the OPEIU Local 8 contract.

The mission of Cornish is to provide students aspiring to become practicing artists with an educational program of the highest possible quality, in an environment that nurtures creativity and intellectual curiosity, while preparing them to contribute to society as artists, citizens, and innovators. Cornish realizes this mission by offering baccalaureate studies in the performing and visual arts and by serving as a focal point in the community for public presentation, artistic criticism, participation and discussion of the arts.

If you are looking for a community that promotes and supports creative engagement, consider Cornish. In addition to a great community, Cornish offers generous paid medical, dental, vision, long-term disability, paid time-off and holidays.

Key Responsibilities

● Serve as the first point of contact for IT support requests, providing timely and effective resolution of technical issues for internal users.
● Install, configure, and maintain desktop computers, laptops, printers, and other hardware across the organization.
● Provide technical support for software applications, network connectivity, and peripheral devices.
● Assist with managing user accounts, passwords, and permissions in systems such as Active Directory, Google Workspace, and other platforms.
● Document user requests, technical resolutions, and changes made to IT systems.
● Troubleshoot and resolve issues with hardware, operating systems, and network services including DNS, DHCP, VPN, and more.
● Ensure system security by managing access controls and adhering to security best practices.
● Support remote users with VPN setup, connectivity issues, and ensuring access to necessary resources.
● Coordinate with vendors for hardware procurement and warranty service.
● Provide training and guidance to users on best practices for software and hardware use.
● Collaborate with other stakeholders to improve overall IT service quality and escalate issues when needed.

Minimum Qualifications

● 1-2 years of experience in an IT support role or equivalent combination of education, training, and experience.
● Proven experience troubleshooting Windows and macOS environments, as well as mobile devices.
● Verifiable familiarity with Windows Enterprise environments and Google Workspace administration.
● Demonstrated basic (beginner+) understanding of network concepts such as DNS, DHCP, TCP/IP, VLANs, and VPNs.
● Demonstrable and effective communication skills, both written and verbal, with the verifiable ability to simplify technical concepts to non-technical users.
● Track record of customer service orientation and passion about creating great user experiences.
● Verifiable ability to regularly lift, push, pull, and move up to 40 lbs.
● Demonstrated ability to work independently and within a collaborative setting.
● Proven ability to work effectively with a diverse campus population.

Preferred Qualifications

● Demonstrated problem solving skills.
● Verifiable experience in an educational institution or nonprofit setting.
● Demonstrated familiarity with Microsoft Entra and Intune for device and account management.
Working Conditions:
● Primarily on-site with occasional remote support responsibilities.
● Standard office hours, with the potential for after-hours support for critical issues.
● Availability to handle emergency situations as needed.

Other:

● Only local or in-state applicants will be considered.

Department: Information Technology
Reports To: Director of Information Technology
Supervises: Work study students
Pay Grade: Non-exempt; Full-time
Compensation: $22 - $25/hour
Union: OPEIU Local 8

Application Procedures

Please submit the following items to our email, [email protected]:

1) Cover Letter or Letter of Interest
2) Resume or C.V.
3) Cornish Employment Application Form

Equal Opportunity Statement

Cornish commits to demonstrating respect for individual expression and integrity; to promoting the equality of opportunity and rights of all persons within the community and to actively encouraging and maintaining the representation and inclusion of diverse cultures and backgrounds within the student body, faculty, staff and curricula.

We believe that diversity refers to a number of human qualities and characteristics. National origin, race, gender, age, socioeconomic background, religion, sexual orientation and disabilities are characteristics that combine in unique ways, forming the multiple identities we all hold. Those diverse characteristics contribute positively to the environment of Cornish and to an education that accurately reflects and contributes to the complex interplay of art, culture and society.

We hold ourselves responsible to fulfill the mission of Cornish by preparing students “to contribute to society as artists, citizens, and innovators,” and believe that the mission is best served by actively cultivating a positive environment in which to explore and express the diverse perspectives of a pluralistic society.

Cornish College of the Arts is an equal opportunity employer intent on enriching the diversity of its faculty, staff, and students. Our goal is to create an intercultural learning environment comprised of people with varied experiences and perspectives. We strongly encourage applications from members of underrepresented groups for all open positions.