Senior Billing Analyst

SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

Role Summary:

As the Billing Analyst, you'll collaborate closely with our Accounts Receivable and GTM (Go-to-Market) teams to ensure precise and timely billing for our large enterprise customers.

Your expertise will be instrumental in maintaining the financial integrity of our operations while fostering strong relationships with our key customers.

Role Description

• Billing Management: Ensure accurate and timely invoicing, collaborating with Sales and Account Executives to verify amounts for bespoke customer contracts. Raise invoices in billing and ERP systems and ensure these are sent to customers on time.

• Customer Support: Provide billing support, resolve disputes, and offer a breakdown of charges. Conduct account reconciliations as needed, ensuring all transactions align with billing agreements. On an ad hoc basis, help the wider Account Receivable team with the processing of customer queue

• System Updates: Maintain up-to-date records in CRM, billing, and ERP systems (Salesforce, Chargify, NetSuite), reflecting the latest consumption and contract changes. This includes processing Opportunities and quotes in Salesforce and handling respective Orders.

• Data Analysis & Reporting: Monitor product and revenue data to ensure the accuracy of Annual Recurring Revenue (ARR) reporting. Prepare monthly reports and analyses on

• _Process Improvement: _Maintain accurate documentation and records and manage procedures related to custom commercial contracts.

• In addition to the above mentioned,

• Help the Finance team manage internal spending with our largest vendors

• Review employee usage reports and ensure employees who are not utilising licenses are removed from the respective systems.

• Help system owners manage renewal processes, including gathering supplier contracts and recording them in the respective system.

What are the key relationships that are relevant to the role?

• Finance Operations: Collaborate with the Finance Operations team to develop and refine billing processes, to ensure accuracy and efficiency of invoicing. Proactively recommend improvements to streamline billing and reporting.

• Accounts Receivable: Partner with the Accounts Receivable team to generate accurate customer invoices and facilitate timely collections. Work together to address and resolve outstanding debts, ensuring effective credit control and maintaining healthy cash flow.

• Go-To-Market (GTM): Engage with the Go-To-Market team to gain a deep understanding of the commercial aspects of customer contracts. Ensure billing practices align with customer expectations and contractual terms. Additionally, identify opportunities for contract renegotiations based on product usage patterns and customer feedback, contributing to increased customer satisfaction and revenue growth.

Qualifications/Criteria:

• Knowledge
• 3-5 years of experience within Accounts Receivable, Credit and/or Banking
• Strong understanding of contract agreements and billing practices, with proven exposure to diverse pricing strategies and contract structures.

• A Finance related degree (preferred)

• Skills

• Ability to follow and understand workflows between functions and systems.

• Experience in understanding reporting and dashboards

• Proficient Microsoft Excel skills (Formulas, pivots, dashboards).

• Experience in using SaaS, specifically, relating to subscriptions and billing (preferred).

• Experience in using NetSuite, Salesforce, Chargify or Ariba (preferred).

• Attributes

• Tangible examples of a customer-first mindset.

• Ability to problem solve and think ‘outside of the box’

• ‘Can do’ attitude who is looking to grow their depth and breadth of skills and experience